Transport Clerk

Tesco PLC; Crick; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Holiday allowance – 20 days

Flexible working options

Colleague Clubcard discounts

Wellbeing services

Pension with contributions

Life cover

Job summary

Tesco PLC is seeking a Distribution Centre support role to ensure smooth delivery service operations. You will provide clerical and administrative support, handle queries from stores, and maintain accurate records and handovers to oncoming staff.

Role focuses on collaboration with internal teams and external partners, with a strong emphasis on accuracy, compliance and customer-focused service.

Responsibilities

• Provide operational support to colleagues and managers by completing handover to the oncoming clerks.
• Answer telephones and log queries from stores or Distribution Direct.
• Manning the Goods Out desk and issuing drivers their work and conducting pre-briefs.
• Maintain systems and trackers to keep staffing information accurate.
• Collaborate with other distribution, Tesco teams, agencies and third parties.

Job description

Part of the Distribution Centre team that provides great service to our stores, ensuring customers have great availability and standards of product by completing administration activities and clerical support in the Delivery Service function so we can serve our stores and operate safely You will be responsible for

• Providing operational support to colleagues and Managers by:
• Completing a full handover to the oncoming clerks, sharing all relevant information.
• Answering telephones and responding to queries from stores or Distribution Direct, inputting them onto the online log. Completing all reports and sending these to the relevant people.
• Manning the Goods Out desk, issuing Drivers their assigned work/journey and conducting the pre-brief. Completing the de-brief, investigating any route or time discrepancies and escalating issues to the Delivery Service Duty Manager if required.
• Collating, recording and reporting information as required for a safe, smooth, efficient Delivery Service operation. Maintaining all relevant systems so they are accurate and used to their full effectiveness.
• Liaising with other operational areas of the Distribution Centre/Tesco/Agencies/3rd Parties as required.
• Complete administrative checks and routines in line with the operating model policies and procedures. Maintaining the Tesco agreed trackers so we can track and monitor our people information and performance
• Provides Administrative Support by:
• Being helpful and friendly in all interactions with colleagues and Managers.
• Feeding back to Managers common trends, patterns and concerns with any queries or questions colleagues continually raise or information that indicates there may be a problem.
• Being approachable and confidential; building trust based relationships across the Delivery Service function.
• Being thorough and detailed in everything I do, so we deliver a safe, legally compliant and efficient operation.
• Completing admin as required by the Delivery Service Team Managers/Delivery Service Lead Manager so they are free to focus on more complex things and looking after their teams.
• Communicating and handing over to the Delivery Service Team Managers and Clerks/Drivers/Shunters.

You will need

• I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
• I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
• I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
• My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to at my best and inspire confidence in those around me.
• I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click [1] here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please [2] click here We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview., Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It's part of what makes Tesco such a great place to work, and we're proud to have been accredited as one of Britain's Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

What's in it for you? We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small