Warehouse Service Team Manager

Tesco UK; Reading; On-site; GBP 45,000 - 65,000; Full time

Job summary

Tesco is seeking a Warehouse Service Manager to lead a team responsible for delivering accurate end-to-end warehouse routines and standards. You will work to resolve supplier issues, coordinate seasonal activities, and ensure service levels across stores remain high.

The role emphasizes coaching, data analysis and collaboration with the Distribution Centre Management team to drive improvements and maintain safe, compliant operations.

Qualifications

• Experience leading teams in warehouse operations.
• Strong people management and coaching skills.
• Analytical mindset with data-driven problem solving.

Responsibilities

• Lead a team to deliver end-to-end Warehouse Service routines and standards.
• Collaborate with stakeholders to resolve supplier-related matters across the supply chain.
• Plan resources and equipment to support seasonal, trade, and promotional activities.

Job description

Part of the Distribution Centre Management Team that provides great services to our stores ensuring customers have great availability and standards of product by being a Manager that leads my team of colleagues who feel safe and love working at Tesco whilst operating an efficient and legal Warehouse Service operation.

• Managing my team to deliver accurate end to end Warehouse Service routines/standards in line with the operating model.
• Supporting the end to end supply chain process by working collaboratively to resolve supplier related matters.
• Prioritising and delivering all seasonal, trade and promotional events to maximise sales within Stores; effectively planning resource and equipment.
• Working in collaboration with Warehouse Service Team and Shift Managers/Duty Managers to ensure our operating procedures are the best in class and focus on providing our Stores with the service they require.
• Leading my team to work productively coaching, supporting and sharing best practice so my team meet or exceed their targets and we remain efficient at all times.
• Focusing my team to deliver accurate goods to Stores to improve product availability and customer satisfaction.
• Meeting the needs of the colleagues in my team by using our people routines and delivering great leadership.
• The delivery of all operational routines and making decisions that have our customers’ needs at the heart of what we do.
• Operating in partnership with the Distribution Centre Management team and being a great role model.
• Data analysing information, establishing root cause and putting into place corrective improvement measures.
• Delivering exceptional standards across all operational areas of the Warehouse.
• Providing a strong presence ‘shoulder to shoulder’ with colleagues in Goods In, Assembly, Over the Bank (OTB), FLT and Goods Out; being proactive with problem solving and coaching colleagues in the moment.
• Working closely with the Delivery Service Team to ensure we deliver the Transport Plan together.
• Making decisions that require Management intervention as referred by Warehouse Service Coordinators for the good of customers and Tesco.
• Following our Business Code of Conduct and Data Protection Law, always acting with integrity and due diligence.

These behaviours give you everything you need to be clear on what’s expected of you and to feel confident in your role.

Care for Your Team so that our colleagues can be their best everyday

Be Inclusive… so that everyone feels welcome at Tesco

Drive high performance… to make sure we Win Together and you and to feel confident in your role.

Our Winning Together Behaviours

Believe in each other…

because when trust is high we can move at pace. Building trust in teams and enabling end to end collaboration across Tesco

Stay Curious…

because the best ideas come from thinking differently and hearing every voice in the room

Be Brave…

because when we take calculated risks, when our purpose is clear we feel connected to it. Doing the right thing and creating safe spaces where colleagues can test, learn and speak up.

Live 20/80…

because focusing on the few things that will make the biggest difference is how we win.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE& I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com