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Transport Business Support Officer (WNC)

West Northamptonshire Council

England

On-site

GBP 25,000 - 35,000

Full time

2 days ago
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Job summary

An established industry player is looking for a Business Support Officer to join their dynamic team. This role offers an exciting opportunity to contribute to the Passenger Transport Service, ensuring efficient contract management and excellent customer service. The ideal candidate will thrive in a fast-paced environment, bringing a solutions-driven mindset and adaptability to the role. With a strong emphasis on accuracy and initiative, you will play a key role in achieving income targets and supporting service users' needs. Join a forward-thinking organization that values diversity and empowers its employees to grow and succeed in their careers.

Qualifications

  • Experience in a financial and data-driven environment is essential.
  • Ability to manage processes and think outside the box.

Responsibilities

  • Manage contracts payment process and ensure income targets are met.
  • Provide excellent customer service and support transport service delivery.

Skills

Financial experience
Data analysis
Customer service
Problem-solving
Adaptability

Job description

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

This is an exciting time to join our team and help shape the future of our Passenger Transport Service at West Northamptonshire Council.

We are seeking to recruit a Business Support Officer to help manage the contracts payment process, ensure we achieve our income targets, and provide excellent customer service.

Minimum Requirements

You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need to have experience of working in a financial and data driven environment. Accuracy is key and the ability to stay focused while working in a busy environment will be essential.

You will need to have a solutions driven and adaptable approach to working, thrive in a busy environment and have a positive approach to challenges. You will be able to smoothly manage processes whilst being able to use your own initiative to 'think outside of the box’. You’ll use your professional expertise and knowledge to support the delivery of the transport service so that it is efficient and suitable to meet the needs of the service users.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.

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