Transport Assistant

JR United Kingdom; Winchester; On-site; GBP 30,000; Full time

Job summary

A logistics company in Winchester is seeking a Transport Assistant to support operational services, manage planning, and ensure compliance with health and safety regulations. The ideal candidate should have experience in logistics and strong organizational and communication skills. The role requires working independently and effectively coordinating customer service requests.

Qualifications

• Previous experience including fleet resources.
• Experience in the transport, waste, or logistics industry desired.
• Ability to take on responsibility for your own workload.
• Good communicator for oral and written advice.
• Organizing and planning skills to establish work programmes.

Responsibilities

• Assist line manager in delivery of planned and reactive services.
• Monitor and analyze data for operational improvement.
• Manage planning of works in line manager's absence.
• Address and resolve customer complaints.
• Manage in-house systems and databases.

Skills

Organizational skills

Communication skills

Microsoft Office proficiency

Ability to work independently

Job description

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Line Reporting Manager:SST Divisional Manager

Hours:07:00am - 17:00am 45hour week (1 hours unpaid lunch)

Salary:£29,484 Annually, £12.60 hourly rate

Principle Duties and Accountabilities:

• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
• Support Senior Transport Teams

Roles and Responsibilities:

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware and monitoring of daily vehicle revenue
• Take responsibility for managing planning of works in line managers absence

Customer Service

• Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance.
• Address/resolve complaints and issues in a timely and professional manner.
• Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.

Data Processing & Administration

• Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR)
• Managing and maintaining office files
• Ensure that all jobs are documented correctly
• Take responsibility for drivers timesheet/hours in managers absence

Health & Safety:

Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work

It shall be the duty of every employee while at work to:

(a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and

(b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with

Transport Assistant Health and Safety Responsibilities are:

• To understand and comply with the company health and safety policy
• To influence and promote a positive health, safety culture within the organisation and lead by example
• To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments
• To ensure housekeeping of the works and welfare areas are fully maintained
• To carry out comprehensively and complete in full, all company required documentation
• To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening
• To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure

Qualifications / Competency:

• Previous experience including fleet resources
• Previous experience in the transport, waste or logistics industry desired
• Must have the ability to take on responsibility for your own workload
• Proficient using Microsoft Office systems including Word and Excel
• Good communicator, able to provide clear oral and written advice to field teams and management as required
• Organizing and planning skills to ensure work programmes are established and followed
• Able to work with a minimum of supervision
• Reliable, responsible, numerate and commercially aware
• Receptive to training and new ways of working