Transport Assistant

MTS Cleansing Services Ltd; Rochester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading cleansing services provider is looking for a dedicated Transport Assistant to support operational and administrative services. You will assist the line manager with logistics and customer service, ensuring timely service delivery and effective communication. The ideal candidate has experience in transport or logistics, strong organizational skills, and proficiency in Microsoft Office. This role offers competitive pay and comprehensive benefits, including holidays, pension, and a health & wellbeing programme.

Benefits

20 days holiday plus bank holidays

Full PPE provided

Company events

Company pension

Free/on-site parking

Health & wellbeing programme

Death in Service benefit

Referral programme

Qualifications

• Experience with fleet resources preferred.
• Experience in transport, waste, or logistics industry desirable.
• Reliable, responsible, numerate, and commercially aware.

Responsibilities

• Liaise with other sections in the Company for service delivery.
• Assist line manager in monitoring and analyzing data.
• Receive service requests and coordinate resources.

Skills

Communication skills

Organizational skills

Planning skills

Proficiency in Microsoft Office

Ability to manage own workload

Tools

Weighsoft

CTrack

Ortec

AAIR

Job description

Position: Transport Assistant

Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF

Line Reporting Manager: Combi Divisional Manager

Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)

Salary: £12.60ph / £29,484 Annually

Principle Duties And Accountabilities

• Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers
• Support Senior Transport Teams

Roles And Responsibilities

Logistics & Planning

• Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures.
• Assist line manager to monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
• Be aware of and monitor daily vehicle revenue.
• Manage planning of works in the absence of the line manager.

Customer Service

• Receive service requests verbally or electronically, provide advice and prices to customers, and coordinate relevant resources to meet timescales and optimize performance.
• Address and resolve complaints and issues promptly and professionally.
• Liaise with other departments to deliver operational and administrative services to customers.

Data Processing & Administration

• Manage in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR).
• Maintain office files and documentation.
• Ensure all jobs are documented correctly.
• Manage drivers' timesheets/hours in the absence of the manager.

Health & Safety

Employees must take reasonable care for their own health and safety and that of others, cooperate with statutory requirements, and adhere to the company's health and safety policies.

• Understand and comply with the company health and safety policy.
• Promote a positive health and safety culture.
• Ensure activities are carried out safely and in compliance with legislation.
• Maintain cleanliness of work and welfare areas.
• Complete all required documentation fully.
• Report incidents within 2 hours.
• Be aware of fire, first aid, and emergency procedures.

Qualifications / Competency

• Experience with fleet resources preferred.
• Experience in transport, waste, or logistics industry desirable.
• Ability to manage own workload responsibly.
• Proficient in Microsoft Office (Word, Excel).
• Good communication skills, both oral and written.
• Organizational and planning skills.
• Ability to work independently.
• Reliable, responsible, numerate, and commercially aware.
• Receptive to training and new working methods.
• Ability to work under pressure.

What We Offer

• 20 days holiday plus bank holidays
• Full PPE provided
• Company events
• Company pension
• Free/on-site parking
• Health & wellbeing programme
• Death in Service benefit
• Referral programme

This job posting is active.