Transport Administrator (Nights)

Menzies Distribution Solutions Ltd; Droitwich Spa; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

28 days holiday incl. bank holidays

Paid volunteering day

Value Awards program

Job summary

Menzies Distribution Solutions Ltd is seeking a Transport Administrator to join the Droitwich team for a Monday–Friday night shift, starting at 18:00. The role focuses on delivering professional customer service, coordinating transport documentation, and supporting the transport department in a fast-paced distribution environment.

Ideal candidates will have prior administration experience, strong numeric skills, and the ability to work to deadlines.

Qualifications

• Previous administration experience
• Good numeric skills - including accuracy

Responsibilities

• Communicate with external and internal customers in a friendly, professional manner.
• Answer calls and emails promptly.
• Resolve customer queries with professional, courteous service.
• Liaise with management to ensure smooth transport operations.
• Monitor and chase transport documents and data.
• Produce statistics as required.
• Undertake admin and filing for Transport Department needs.
• Process customer orders with accuracy and timely communication to depot staff.
• Handle customer and supplier enquiries and complaints from investigation to closure.
• Ensure customer requirements are documented and traceable.
• Maintain auditable charging trails and accurate work records.

Skills

Administration experience

Numeric skills

Verbal & written communication

Flexibility

Organisational skills

Job description

Menzies Distribution Solutions are currently looking for a Transport Administrator to join our team based in Droitwich. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.

The Details

• Pattern: Monday - Friday Nights
• Start Time: 18:00
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.

Key Experiences and Qualifications

• Previous administration experience
• Good numeric skills - including accuracy

Technical Skills and Behavioural Competencies

• Well developed verbal and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills
• Time For You: Relax with 28 days of holiday inclusive of bank holidays.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.