Transport Administrator

DX; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company is seeking a Traffic Clerk to provide administrative support for traffic teams in Warrington. The role involves ensuring operations align with company procedures, managing customer enquiries, and achieving service level targets. Candidates should possess experience in traffic or warehousing operations and be competent in Excel. Competitive pay and benefits such as holidays and career progression opportunities are offered.

Benefits

Competitive Rates of Pay

Holidays: 20 days increasing with length of service + bank holidays

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme including 24/7 Virtual GP

DX Discounts Portal

Excellent opportunities for career progression

Qualifications

• Previous experience in traffic, warehousing, or logistics operations preferred.
• Ability to deal with customer and driver enquiries effectively.

Responsibilities

• Ensure operations are in line with company procedures.
• Provide communication and support to traffic operations.
• Complete all administrative tasks in line with company requirements.
• Handle customer/drivers enquiries politely and effectively.
• Maximise fleet utilisation to achieve service level targets.

Skills

Customer service

IT literacy

Excellent communication

Geographical knowledge

Tools

Excel

Job description

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The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.

Key responsibilities

• Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI’s are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
• Knowledge of warehousing operations

Additional information on this role

It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!