Transport Administrator

Dx Freight; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent logistics company is seeking a Traffic Clerk in Sheffield to support traffic teams and ensure smooth operations. The ideal candidate will have experience in logistics, excellent communication skills, and a strong command of IT systems, particularly Excel. This role offers competitive pay, career progression opportunities, and a comprehensive benefits package including days off and pensions.

Benefits

Competitive Rates of Pay

20 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Previous experience in traffic, warehousing, or logistics operations preferred.
• Good local geographical knowledge is a plus.

Responsibilities

• Provide administrative support for traffic teams.
• Ensure adherence to company procedures in operations.
• Complete required administrative tasks efficiently.
• Manage customer and driver enquiries effectively.
• Achieve service level targets and KPI's.
• Escalate service complaints when necessary.

Skills

IT literacy

High competence in Excel

Customer service skills

Knowledge of traffic and logistics

Job description

The role of the Traffic Clerk is to provide administrative support for the traffic teams, ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.

Key Responsibilities:

• Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
• Support the on-the-road management of the traffic operation through communication and guidance
• Ensure all required administrative tasks are completed in line with company requirements
• Deal with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI's are achieved by maximising fleet utilisation
• Be IT literate, with a high competence in Excel
• Deal with and escalate service complaints to ensure effective resolution for the customer and protect the company image and brand

About You:

Previous experience of working in traffic, warehousing or logistics operations and good local geographical knowledge are preferred.

About Our Company:

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.

What We Offer:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression

We strive to develop and promote from within whenever we can, so if you want to develop your career, DX will provide the training and the opportunities!