Transport Admin

Proactive Personnel Ltd; Telford; On-site; GBP 26,000 - 30,000; Full time

Job summary

A logistics company is seeking a reliable Collection Planner to join their operations team in Telford. The position involves planning collections, monitoring consignments, and ensuring excellent customer service through effective communication. Ideal candidates will have experience in logistics and possess strong organisational skills. The role offers a starting salary of £26,000 per annum, with additional opportunities for overtime on Saturdays.

Qualifications

• Experience in logistics, planning, or customer service preferred.
• Strong organisational skills and attention to detail required.
• Excellent communication skills, both written and verbal.

Responsibilities

• Plan and coordinate daily collections for timely service.
• Monitor and update consignment statuses throughout delivery.
• Respond to customer queries via phone and email.

Skills

Organisational skills

Attention to detail

Communication

Education

Experience in logistics or planning

Tools

Logistics software

Spreadsheets

Job description

We are seeking a reliable and detail-oriented Collection Planner to join our logistics and operations team. This role involves planning and coordinating customer collections, ensuring consignments are tracked and updated accurately, and delivering excellent service through clear communication and efficient administration.

What’s in it for you?

• Salary: starting salary £26,000 per annum
• Hours: Monday – Friday, 09:00 – 18:00
• Occasional Saturdays (Overtime Pay)
• No Bank Holiday Work
• Christmas Cover on Rota Basis
• Temp to perm or Perm

Key Responsibilities:

• Plan and coordinate daily collections to ensure timely and efficient service
• Monitor and update consignment statuses throughout the delivery cycle
• Respond to customer queries via phone and email, providing accurate updates and resolutions
• Prepare and issue collection quotes as required
• Perform general administrative and office tasks to support the operations team
• Liaise with drivers, depots, and external contacts to ensure smooth logistics operations
• Maintain accurate records and documentation in line with company procedures

Requirements:

• Previous experience in logistics, planning, or customer service roles preferred
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Confident using email, spreadsheets, and logistics software (training can be provided)
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility to work occasional Saturdays and cover Christmas shifts on a rota basis

Interested?

For more information about this vacancy, please call Megan Lancaster on 01952 525252.