Transmission Engineer

JR United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a skilled technical customer support representative to manage and resolve customer queries. This role involves troubleshooting system issues, ensuring high service standards are met in a fast-paced environment, and requires 24/7 rotating shifts. Ideal candidates will have experience with various transmission technologies and hold relevant IT certifications.

Qualifications

• Experience in fast-paced, high-availability environments.
• Exposure to IP networking and MPLS.
• Understanding of SDWAN technology (VNX100 Versa) preferred.

Responsibilities

• Manage customer queries and resolve issues proactively.
• Troubleshoot and diagnose system/application issues.
• Ensure SLAs are maintained while working in a rotating shift environment.

Skills

Problem Solving

Customer Support

Knowledge of Security

Education

CCNA certification

CCNP certification

Tools

ADVA

CISCO ASR

CIENA

Huawei MUXs

Job description

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The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24*7 rotating shifts.

Responsibilities:

• Taking ownership of customer issues reported, solving their problems through providing resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensuring SLAs are achieved & work proactively to maintain the same.

Desired Skill sets:

• 24*7 rotating shift job, technical customer support role.
• Understanding of transmission technology SDH, DWDM, Ethernet, SONET, and hands-on experience with transmission equipment like (ADVA, CISCO ASR, CIENA, Huawei MUXs).
• Understanding of IP technology. CCNA, CCNP certifications preferred (Exposure to IP networking, IP addressing, MPLS, Switching/Routing protocols).
• Understanding of SDWAN technology (VNX100 Versa training/certification preferred).
• Understanding of security.
• Demonstration of problem-solving skills.
• Prior experience providing customer support in fast-paced, high-availability, 24x7 environments.
• Maintain awareness of latest technologies in the domain.