Transmission Engineer

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer support is seeking a technical support professional to manage customer queries and operations. The role involves troubleshooting transmission technology issues, ensuring service level agreements are met, and providing quality resolution in a 24/7 shift environment.

Qualifications

• Prior experience in fast-paced, high-availability support environments.
• Hands-on experience with transmission equipment.
• Awareness of latest technologies in the domain.

Responsibilities

• Resolving customer issues through effective problem-solving.
• Troubleshooting and identifying solutions for system/application issues.
• Ensuring SLAs are met and maintained.

Skills

Problem-solving skills

Understanding of SDH

Understanding of DWDM

Understanding of Ethernet

Understanding of SONET

Exposure to IP networking

Understanding of security

Education

CCNA certification

CCNP certification

VNX100 Versa certification

Tools

ADVA

CISCO ASR

CIENA

Huawei MUXes

Job description

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The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. 24*7 rotating shifts.

Responsibilities:

• Taking ownership of customer issues reported, solving their problems by providing resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system/application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensuring SLAs are achieved & working proactively to maintain the same.

Desired Skill sets:

• 24*7 rotating shift job, technical customer support role.
• Understanding of transmission technology SDH, DWDM, Ethernet, SONET, and hands-on experience with transmission equipment like (ADVA, CISCO ASR, CIENA, Huawei MUXes).
• Understanding of IP technology. CCNA, CCNP certification preferred (Exposure to IP networking, IP addressing, MPLS, Switching/Routing protocols).
• Understanding of SDWAN technology (VNX100 Versa training/certification preferred).
• Understanding of security.
• Demonstration of problem-solving skills.
• Prior experience providing customer service support in fast-paced, high-availability, 24x7 environments.
• Maintain awareness of latest technologies in the domain.