Transition Manager

Reed Technology; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A technology recruitment agency is seeking a Transition Manager in Birmingham for a 12-month contract. The role involves overseeing supplier transitions and enhancing service management practices. Candidates must have a strong background in leadership and ITIL. This position offers a hybrid work model with competitive daily rates.

Qualifications

• Proven track record in transition and service management leadership.
• Strong understanding of ITIL practices and service management maturity frameworks.
• Excellent stakeholder management and communication skills.
• Experience delivering complex supplier transitions with minimal disruption.

Responsibilities

• Plan and manage the full lifecycle of supplier transition.
• Assess current practices and develop a maturity roadmap.
• Act as the single point of contact for onboarding and transition.
• Proactively manage risks, issues, and changes.
• Oversee effective documentation and capability handover.
• Manage budgets and monitor costs.

Skills

Stakeholder management

Leadership

ITIL practices

Service management maturity

Job description

Overview

Transition Manager // Senior Service Manager // Service Transition Manager // IT Service Manager // Birmingham (Hybrid 1 day onsite) // 12 months // £570/day (£71.25/hour) Umbrella

REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices.

Responsibilities

• Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity.
• Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes.
• Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams.
• Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks.
• Knowledge Transfer: Oversee effective documentation and capability handover between outgoing and incoming suppliers.
• Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes.

Ideal Profile

• Proven track record in transition and service management leadership.
• Strong understanding of ITIL practices and service management maturity frameworks.
• Excellent stakeholder management and communication skills.
• Experience delivering complex supplier transitions with minimal disruption.

If you have the relevant skills and experience to carry out the role outlined above, please apply using the link provided.