Transition Client Relationship Manager – DB Pensions

LCP; Andover; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Professional study support

Wellbeing networks

Life assurance

Private medical insurance

Pension scheme

Cycle to work

Job summary

LCP is seeking an experienced Transition Client Relationship Manager to lead the onboarding of new DB pension schemes. You will manage relationships with trustees, sponsors, and internal stakeholders while overseeing data migration and member communications to meet budgets, timelines, and quality standards.

This role focuses on delivering high-quality outcomes through strong project management, pensions expertise, and collaborative problem-solving within a hybrid working environment.

Qualifications

• Proven experience in DB pensions administration, with strong project management skills.
• Excellent client relationship management ability—confident communicator and trusted adviser.
• Solid understanding of pensions data and technical documentation.
• Strong organisational skills with the ability to manage multiple priorities.
• A collaborative, solutions-focused approach.

Responsibilities

• Act as the primary relationship manager during scheme transitions, building trust with clients and stakeholders.
• Lead and coordinate end-to-end transition projects, ensuring deadlines and budgets are met.
• Oversee migration and analysis of scheme data.
• Prepare benefit specifications.
• Draft and review member communications.
• Monitor progress, escalate issues, and produce written reports.
• Provide technical input to ensure high-quality outcomes.
• Contribute to continuous improvement of transition processes.

Skills

Pensions administration

Project management

Client relationships

Data & documentation

Organization

Collaboration

Job description

At LCP we love what we do, and it shows. We help our clients make good decisions based on insightful analysis, industry expertise, and game-changing technology. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters.

The Role

We are looking for an experienced Transition Client Relationship Manager to join our growing specialist team. You will be the key point of contact for trustees, sponsors, and internal stakeholders during the onboarding of new DB pension schemes. Your role will involve overseeing all aspects of the transition process - from data migration to member communications - ensuring delivery to agreed budgets, timescales, and quality standards.

Key Responsibilities

• Act as the primary relationship manager during scheme transitions, building trust with clients and stakeholders.
• Lead and coordinate end-to-end transition projects, ensuring deadlines and budgets are met.
• Oversee and review core deliverables, including:
  • Migration and analysis of scheme data
  • Preparation of benefit specifications
  • Drafting and reviewing member communications
• Monitor progress against project plans, escalating issues and risks where appropriate, and producing written reports.
• Provide technical input and guidance to colleagues to ensure high-quality outcomes.
• Contribute to the continuous improvement of our transition processes.

About You

We're looking for someone who thrives in a project-focused environment and enjoys managing client relationships through complex, technical work. The ideal candidate will bring:

• Proven experience in DB pensions administration, with strong project management skills.
• Excellent client relationship management ability - confident communicator and trusted adviser.
• A solid understanding of pensions data and technical documentation.
• Strong organisational skills with the ability to manage multiple priorities.
• A collaborative, solutions-focused approach.

What's in it for you?

Take a look at our Glassdoor page to see why our people love being here! As well as joining a multi-award winning, fun, collaborative, people first organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work. Currently our core benefits package includes:

For you:

• Hybrid working (varies by role and department)
• professional study support (where applicable)
• Access to our internal Wellbeing, LGBTQ+, Multicultural and Women's networks

For your family:

• Life assurance, income protection, enhanced maternity/paternity/adoption and shared parental leave

For your health:

• 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly!) with options to buy & sell holiday
• Private medical insurance
• Discounted gym memberships, critical illness and dental insurance through our flexible benefits
• Eye care vouchers
• Cycle to work scheme
• Digital GP services

For your wealth:

• Competitive pension scheme
• Discretionary bonus scheme
• High street discounts
• Season ticket loans

For others:

• Volunteering opportunities

For the environment:

• Electric vehicle salary sacrifice scheme (qualifying period applies)

And much more!

We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.

LCP is committed to making our opportunities accessible to all and would welcome you getting in touch to let us know if an adjustment can be made to help with your application. This may be extra time for assessments, pre-interview site visits, interview structure or questions, or asking us about building accessibility. Whatever it may be, please get in touch via our dedicated email address - [email protected] to discuss how we can support you with your application.

Recruitment agencies

LCP operates a Preferred Supplier List (PSL) for recruitment agencies which is reviewed annually. We do not accept unsolicited CVs or candidate profiles from agencies who are not part of our current PSL. LCP only pay agency fees where we have a signed agreement in place, and the agency has been instructed by a member of our recruitment team to supply CVs via the Applicant Tracking System (ATS) for a legitimate, open vacancy. If this process is not adhered to, LCP reserve the right to contact these candidates directly and have discussions with them without paying any agency fees. We do not pay agency fees when speculative and unsolicited CVs or candidate profiles are submitted to any employee or Partner at LCP.