Transition Assistance Program (TAP) Data Entry / Front Desk Clerk

French Consulting; Mildenhall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company is seeking a Data Entry / Front Desk Clerk at RAF Mildenhall. The role involves providing administrative support, managing client interactions, and maintaining records. Ideal candidates will have a High School Diploma and data entry experience, with a strong focus on customer service in a military environment.

Qualifications

• Minimum of one year of data entry experience.
• Familiarity with standard concepts in customer support.
• Fluency in English.

Responsibilities

• Provide administrative support to the Military & Family Readiness Center.
• Schedule clients for M&FRC classes and appointments.
• Maintain internal tracking documents and assist with TAP counseling.

Skills

Customer Support

Data Entry

Communication

Education

High School Diploma or equivalent

Job description

We are looking for individuals who want to join our Team at RAF Mildenhall, U.K.
Apply Now!

JOBOPENING

• Transition Assistance Program (TAP) Data Entry / Front Desk Clerk
• Location:RAF Mildenhall, U.K.
• Start Date:1st July 2025
• Job-Type: Full Time (40 Hours/week)

SUMMARY
The Military & Family Readiness Center (M&FRC) at RAF Mildenhall needs Administrative help for receiving telephone calls, greeting visitors, ascertaining the nature of the call or visit, directing clients to the appropriate program manager in the M&FRC, scheduling clients for M&FRC appointments and classes, and providing complete and clear information that addresses most routine or procedural issues. Clients include USAF service members, their families, and other community members.

QUALIFICATIONS

• Education: Minimum of a High School Diploma or equivalent
• Experience. Minimum of one year of data entry experience.
• Familiarity with standard concepts, practices, and procedures within a customer support and business environment.
• Fluent in English

THE DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Basic Front Desk Admin Duties

• Provide assistance and administrative support to the Military & Family Readiness Center.
• Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct client to appropriate program manager in the M&FRC, schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
• Schedule personnel for all M&FRC programs and seminars using the AFFIRST system.
• Assist M&FRC to prepare packets and handouts for M&FRC programs.
• Responsible for monitoring and assisting clients to use Discovery Resource area computers, copier, fax machine and equipment.
• Maintain the appearance of the Front Desk and Discovery Resource area by keeping things neat and clean.
• Input and maintain accuracy of data and resources in the AFFIRST system.
• Responsible for reference library check-out procedures and shall ensure items are tracked and returns.

Administrative Records Duties

• Maintain, organize, and update internal tracking documents
• Update internal tracking documents on a daily basis
• Reference internal tracking documents in order to identify any service members who have not yet initiated the TAP process, and are within a 90-day timeframe of separation.

TAP Initial and Pre-separation Counseling Duties

• Coordinate with TAP Manager to obtain listings of eligible members for separation and contact members via email to schedule Initial Counseling appointments.
• Update service members’ records in AFFIRST, utilizing the documents collected during counseling sessions.
• Put together Pre-Separation packets. Youwill monitor supplies and make copies as needed, and notify the TAP program manager of any shortages for items needing purchasing.
• Input Pre-Separation data into the transition tracker spreadsheet(s).
• Contact individuals to reschedule Initial or Preseparation Counseling in the case of absentees.

TAP Capstone Appointment Duties

• Track members enrolled in TAP by utilizing the tracking document identified by the TAP program manager.
• Contact members enrolled in TAP who are within a minimum of a 90-day Capstone window and schedule for individual appointments with M&FRC staff members. Communicate which documents which will be required and send electronic copies to members once the appointment is scheduled.

Records Management Duties

• Comply with Records Management Program 5. DELIVERABLES
• Provide the M&FRC Flight Chief a monthly data entry report in a format provided by M&FRC Management

APPLICATION PROCESS

For more information, go to our website. Upload your resume directly at https://french-consulting.com/careers.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.