Transit Customer Service Advisor – Flexible Shifts

Transport for Wales; Machynlleth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Transport for Wales is seeking dedicated Customer Service Advisors to ensure a safe, welcoming environment for customers at our stations and bus interchanges. You will guide customers through the journey, assist with ticket purchases, monitor gates, and support accessibility needs with a professional attitude.

The role requires flexibility to work shifts, including weekends and bank holidays, and the ability to deliver consistent, high-quality service both independently and as part of a team.

Qualifications

• Excellent communication skills and ability to provide clear information to customers.
• Strong organisational skills and attention to detail in a fast-paced environment.
• Customer-focused approach with ability to remain calm and professional in all situations.

Responsibilities

• Assist customers with ticket purchases at ticket offices, self-service machines, or via the app.
• Monitor ticket gates, check tickets, and issue penalties when appropriate.
• Assist customers on platforms and oversee the safe and timely dispatch of trains.
• Provide support for customers with accessibility needs.
• Offer guidance to customers at busy bus interchanges.

Skills

Communication skills

Organisational skills

Customer focused

Flexibility

Problem solving

Teamwork

Job description

Transport for Wales is seeking dedicated Customer Service Advisors to ensure a safe, welcoming environment for customers at our stations and bus interchanges. You will guide customers through the journey, assist with ticket purchases, monitor gates, and support accessibility needs with a professional attitude.

The role requires flexibility to work shifts, including weekends and bank holidays, and the ability to deliver consistent, high-quality service both independently and as part of a team.