Transformation Project Support Officer

Croydon Health Services NHS Trust; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare trust in London is seeking a Transformation Project Support Officer to assist in the delivery of key transformation projects across acute services. This role includes supporting project governance, updating plans, and ensuring compliance with risk management. The ideal candidate will have strong communication skills and experience with advanced Excel and PowerPoint. The Trust emphasizes innovation and staff empowerment for improved patient care.

Benefits

Professional development opportunities

Supportive working environment

Qualifications

• Ability to summarise and present complex information.
• Experience facilitating workshops and engaging stakeholders.
• Professional competence and adherence to Trust policies.

Responsibilities

• Support the delivery of transformation projects across acute services.
• Maintain and update project plans, contribute to benefits realisation.
• Conduct ad-hoc analyses and maintain project documentation.

Skills

Advanced Excel skills

Project governance

Effective communication

Analytical support

Tools

PowerPoint

Job description

Band 6

Secondment or Fixed Term considered

The Transformation Project Support Officer will support the delivery of key transformation and improvement projects across acute services within the Trust, such as the MRI Transformation Project. The role involves assisting with the planning, implementation, and evaluation of change initiatives that align with the Trust's strategic goals, focusing on improving service efficiency, quality, and patient outcomes within the Transformation Team.

Interview date: 11th September 2025

The Transformation Project Support Officer plays a vital role in assisting with the planning, delivery, and evaluation of key transformation and improvement projects within the Trust. The position involves supporting project governance, maintaining and updating project plans, contributing to benefits realisation, and monitoring project budgets. Additional responsibilities include preparing reports using advanced Excel and PowerPoint skills, managing governance meetings, recording decisions and actions, and ensuring compliance with risk management procedures. The officer also provides analytical support, conducts ad-hoc analyses, and maintains all project trackers and documentation to a high standard.

Effective communication across a range of stakeholders and the ability to summarise and present complex information are central to the role. The officer is expected to facilitate workshops, engage constructively even in challenging environments, and support professional interactions to drive project benefits. Maintaining professional competence, adhering to Trust policies, and ensuring the accurate storage of all transformation documentation are essential aspects, ensuring that the Trust’s strategic goals for patient care and service efficiency are realised.

Croydon Health Services NHS Trust provides hospital and community services from various clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Approximately 4,100 staff serve a population of over 360,000 people, characterized by a relatively young demographic and high ethnic diversity.

Our main hospital site, Croydon University Hospital, is one of the busiest in London. We also lead in providing healthcare outside hospitals at clinics, specialist centres, and in people’s homes. Our district nursing teams, Allied Health Professionals, and community matrons care for people of all ages across Croydon. Our Children’s Hospital at Home supports children with long-term conditions without hospital visits.

Across the NHS, everyone is working to meet growing demand. We are committed to rising to this challenge by empowering our staff, encouraging innovation, and transforming our services to provide the quality of care our community deserves. Croydon Health Services values education and training, offering a range of professional development opportunities.

For further details or informal visits, contact:

• Name: Richard Billington
• Job Title: Head of Radiology
• Email: [e-mail]
• Telephone: [phone]