Transformation Project Manager

Rentokil Initial Careers; Crawley; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Healthcare

Death in service benefit

Free parking

Employee Assistance Programme

Rentokil Initial Reward Scheme

23 days holiday + 8 bank holidays

Job summary

Rentokil Initial is seeking a Transformation PM to oversee transformational workstreams spanning product management, technology and AI-first software engineering. You will partner with the outsourcing provider to ensure aligned objectives, risk mitigation, and delivery against the transformation roadmap.

You will support teams by resolving blockers, escalating risks, and enabling decision-making to maintain momentum and strategic value realization through AI-driven productivity gains and process

Qualifications

• 5+ years of project management experience.
• Experience working in an Agile product or software development environment.
• Experience working with outsourced/remote teams.

Responsibilities

• Supervise transformational workstreams, ensuring on-track progress and value delivery across product management, technology and AI-first engineering.
• Act as the interface between Rentokil Initial and the outsourcing partner (e.g., Infosys) to align objectives and monitor SLAs.
• Enable delivery by resolving blockers, escalating risks, and facilitating decision-making to maintain momentum.
• Realise strategic value by tracking benefits such as productivity gains and process improvements.
• Manage governance forums (Steerco, Workstream Reviews) and ensure RAID management and compliant decisions.
• Coordinate change management with OCM leads to monitor impact and adoption.
• Drive continuous improvement through performance metrics and service outcomes.
• Oversee resource and dependency management across workstreams and third-party commitments.

Skills

Project management

Agile methodology

Stakeholder management

Job description

We are currently in the middle of a major transformation programme to re-shape how we work, in partnership with a Tier 1 global outsourcing provider. As part of the journey, we are looking to recruit a Transformation PM to support the oversight of a range of transformational workstreams covering product management ways-of-working, technology and toolchain, AI-first software engineering, Quality Assurance and Delivery.

Supervise Transformational Workstreams:

Lead the oversight of post-transition workstreams, ensuring they are kept on track, aligned to the plan, and delivering value across areas like product management ways-of-working and AI-first engineering.

Support the Outsourced Partnership:

Act as the interface between Rentokil Initial and the outsourcing partner (e.g., Infosys), ensuring aligned objectives, proactive risk mitigation, and tracking performance against service levels.

Enable Delivery and Value Realization:

Support teams by resolving operational blockers, escalating risks, and facilitating decision-making to maintain momentum and strategic alignment.

Realise Strategic Value:

Partner with internal stakeholders to track and secure the business case benefits, including AI-driven productivity gains, process improvements, and successful incumbent exit.

• Workstream Governance & Oversight: Define and maintain the governance structure for all transformation workstreams, ensuring cadence, RAID (Risks, Assumptions, Issues, Dependencies) management, and clear decision-making pathways are followed
• Cross-Workstream Alignment: Facilitate regular synchronization across Process, Technology, and People workstreams to ensure interdependencies are managed and collective progress aligns with the overarching transformation roadmap
• Roadmap Execution Tracking: Monitor the execution of the Transformation Plan against agreed milestones and timelines, providing regular status reporting to the Steering Committee
• Value Realisation & Reporting: Track and report on the delivery of strategic benefits, such as productivity gains, operational efficiency, and adherence to defined service levels
• Stakeholder Engagement: Serve as the primary conduit between the internal leadership team and the external delivery partner (Infosys) to maintain transparency, shared goals, and collaborative delivery
• Blocker Resolution & Escalation: Actively identify operational, technical, or resource-related blockers; lead resolution efforts and elevate critical issues to senior management where required to maintain momentum
• Governance Forums Management: Organize and facilitate key forums (e.g., Transformation Steerco, Workstream Reviews) to drive decisions, track risk mitigation, and ensure compliance with transformation objectives
• Change Management Coordination: Partner with OCM (Organizational Change Management) leads to monitor the impact of transformation initiatives on internal teams, ensuring successful adoption and minimal disruption
• Continuous Improvement: Identify opportunities for process optimisation and iterative improvements based on transformation feedback loops, performance metrics, and service outcomes
• Resource & Dependency Management: Oversee the allocation of resources and management of dependencies across transformation workstreams, ensuring third-party commitments and internal capabilities remain in sync

Requirements

• 5+ years of project management experience, inclusive of experience working on large-scale transformation initiatives
• Experience working within an Agile product or software development environment
• Experience working with outsourced / remote teams (offshore development experience a plus)

Benefits

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to [e-mail] if you need anything.

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.