Transformation Product Owner - Claims

Job Description - Transformation Product Owner - Claims (11008028D20241119)

Job Number:

11008028D20241119

DISCOVER your opportunity

Transformation Product Owner

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger.

Our Global Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive improvement.

As a Transformation Product Owner in the Global Claims Strategic Initiatives Team you will be responsible for delivering time critical, complex change initiatives with a clear focus on the execution of sustainable results. You will collaborate with business, technology and operations leaders to transform business capabilities and ensure alignment with tactical and strategic goals. You will have proven end-to-end product management experience as well as excellent process improvement, stakeholder management and communication skills to be successful in this role.

This is a fantastic opportunity to work within a great team, delivering strategic claims transformation projects for a world-leading organization who help protect what matters. Together, our colleagues push boundaries, drive forward new ideas and make choices that give our customers, businesses, and societies the confidence to thrive.

What will your essential responsibilities include?

As a critical part of the AXA XL Claims PMO and Change team your responsibilities will be to:

1. Execute on transformation initiatives that drive the strategy for the Global Claims organization by building upon business strategies and capability needs and defining requirements, workflow and experience for delivery.
2. Responsible for building and maturing the product based on business needs, transformation mindset by leveraging modern capabilities to optimize business outcomes.
3. Partner closely with the Agile team leads to design, prioritize, implement, and monitor the success of transformation initiatives.
4. Maintain a healthy backlog for the agile delivery team. Ensure prioritized epics and user stories are ready for development prior to BRP. Collaborate with business owners, strategy leads, architecture and tech leads to ensure alignment.
5. Develop and maintain relationships with cross-functional internal stakeholders to provide regular status updates, escalate risks/issues, manage dependencies with other teams and applications, ensure alignment on outcomes.
6. Define the rollout plan in partnership with business owners and tech leads. Support the change management process and provide guidance to the change management lead for smooth implementation and rollout while ensuring effective communication, training, and adoption of new processes and technologies.
7. Provide oversight on test plan to ensure coverage of end to end testing. Maintain full transparency and tracking of test status, defects and resolution. Work with business partners to prioritize defects and escalate issues with leadership team as needed.
8. Identify key performance indicators (KPIs) to measure the success of transformation initiatives.
9. Promote a culture of continuous improvement and innovation within the Global Commercial Claims organization.
10. Develop domain expertise for the product and related technologies, stay current on industry trends, emerging technologies, and best practices in claims management to inform future transformation efforts.

In this role, you will be part of the Global Claims Strategy & Transformation organization and will report to the Head of Global Claims Change Management.

We are looking for someone who has these abilities and skills:

1. Established experience focusing on process improvement, project management, agile delivery, and change management, ideally in the insurance industry.
2. Proven track record of successfully working in large-scale transformation initiatives within a complex, global organization.
3. Excellent understanding of claims management processes, industry best practices, and regulatory requirements a plus.
4. Experience with digital transformation, including the implementation of new technologies and data analytics solutions.
5. Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
6. Highly organized and detail-oriented, with excellent project management and problem-solving capabilities.
7. Understanding of design thinking and experience design principles.
8. Experience in designing and facilitating results-focused workshops to identify opportunities, understand root cause issues and prioritize solutions.
9. Experience in building a data-driven business case to support proposed solutions and investment.
10. Self-motivated and adaptable, with a growth mindset and a passion for driving positive change.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Location

GB-GB-London

Work Locations

GB London 20 Gracechurch Street 20 Gracechurch Street London London EC3V 0BG

Job Field

Project & Change Management

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.