Transformation Manager

Surrey County Council; Reigate; Hybrid; GBP 46,000; Full time

Job summary

A local government office in Reigate is seeking three Transformation Managers to support improvement initiatives and enhance service delivery. This role offers a starting salary of £45,680 per annum, with hybrid working options. Successful candidates should have strong design consultancy experience and excellent interpersonal skills to influence and negotiate effectively across departments. Join us to help shape positive change in our community.

Benefits

26 days' holiday, rising with service

Option to buy additional leave

Employee Assistance Programme

Generous pension scheme

Lifestyle discounts

Qualifications

• Relevant design/consultancy experience.
• Strong research skills, able to use innovative ways to access data.
• Good interpersonal and communication skills.

Responsibilities

• Support Senior Transformation Manager in identifying root causes of problems.
• Work with services to design effective solutions.
• Build strong relationships with stakeholders.

Skills

Design consultancy experience

Strong research skills

Numerical skills

Interpersonal skills

Job description

• Location: Woodhatch Place,11 Cockshot Hill, Woodhatch, Reigate, RH2 8EF

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This role has a starting salary of £45,680 per annum, based on a 36 hour working week. This is a fixed term contract / secondment opportunity until March 2027.

We are seeking 3 Transformation Managers to join our Design Team, within the Design and Transformation Service. The team is based in Reigate, and you will be expected in the office for approximately two days per week, with flexibility around service needs.

These roles will support our directorates with focused improvement work, working with services to understand problems, identify root causes and design solutions.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About Us

Our guiding principle, 'No One Left Behind', is at the heart of everything we do in Surrey. It shapes our priority objectives and the way we deliver services. The transformation teams are dedicated to shaping, driving, and facilitating sustainable change and improvement for residents in Surrey. By partnering with, challenging, and supporting our stakeholders, we strive to achieve better outcomes for our residents, against a challenging financial context.

Our Design and Transformation service is a hub of innovation and improvement, driving strategic change across Surrey County Council. The team is structured into three key areas:

• Design – focusing on service and business redesign
• Transformation – delivering change programmes and projects
• Data – enabling evidence-based decision-making

We work in a fast-paced, agile environment, collaborating across departments to deliver high-impact transformation initiatives. Our mission is to improve outcomes for residents, enhance efficiency, and embed a culture of continuous improvement.

About the Role

As a Transformation Manager, your role will be supporting the Senior Transformation Manager in a design/internal consultancy capacity with identifying the root causes of problems within the service and working to form and implement solutions to these issues. Through your consultancy work and approach, you will create outcomes that are owned by the service and fit for purpose.

A key part of the role will be relationship building, influencing and negotiating. We're looking for strong influencers to develop and maintain strong and effective relationships across departments, programme teams, customers and key external partners. Our external partners include health, schools, police, District and Borough councils and the Voluntary and Community Sector.

Whilst you will mainly be supporting the Senior Transformation Manager, there may the opportunity to lead on more focused projects within larger transformational programmes making this a great opportunity for someone looking for that next step in their careers. We are looking for motivated individuals who can bring their design and consultancy and transformation expertise in leading large scale and complex change for the Council.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Relevant design/ consultancy experience, knowledge and understanding
• Strong research skills, able to use innovative ways to access data and information required
• Numerical skills including but not limited to basic arithmetic and percentages, ratios and proportions and data interpretation
• Experience of identifying, collating and using best practice and benchmarking complex data to improve services
• An ability to analyse and present complex data to individuals and groups in a way that makes it relatable and delivers the intended impact
• Good interpersonal skills and communication with an ability to tailor your delivery depending on stakeholders

Application Questions

To apply, alongside your CV, you will be asked to answer the following questions:

• Please provide an example of a design or transformation project you led in a consultancy capacity, detailing the challenges you faced, any strategies you used, and the measurable outcomes achieved.
• Can you describe a time when you used data to support a change to a service? Please include the changes you proposed, the consultancy skills you used and the impact your changes had.
• Can you give an example of a time you used your interpersonal skills to work with diverse stakeholders, tailoring your communication to meet their needs? What was the intended outcome, and did you achieve it?

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 10/08/2025 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Our values are as important as our abilities and shape who we are as an organisation. Discover more aboutour values.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.