Transformation Manager

Jaja Finance; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Jaja Finance is seeking a Transformation Manager to lead transformation initiatives within their operations. This role involves managing change programmes, enhancing customer service, and advancing digital journeys. Join a fast-growing FinTech and make a meaningful impact in a culture emphasizing simplicity and collaborative improvement.

Benefits

Private medical cover

25 days annual leave + bank holidays + your birthday off

Autonomy to shape and lead your own function

Competitive salary, bonus and benefits

Hybrid working (2 days per week in Manchester office)

Qualifications

• Proven experience leading large-scale transformation or change programmes.
• Deep knowledge of consumer lending, credit cards, banking, or fintech operations.
• Skilled in change management methodologies, portfolio management frameworks.

Responsibilities

• Lead end-to-end delivery of complex transformation programmes.
• Manage the Operations Transformation portfolio with effective prioritisation.
• Drive organisational change including stakeholder engagement and training.

Skills

Change Management

Stakeholder Management

Analytical Skills

Data-Driven Decision Making

Job description

We’re Hiring: Transformation Manager — Jaja Finance

Ready to drive meaningful change in one of the UK’s fastest-growing

FinTech's?

At Jaja Finance, we’re on a mission to simplify credit—empowering customers to buy, borrow, and build with confidence. We believe in making things simple, challenging the status quo, and caring deeply about our people and customers.

Now, we’re looking for an experienced Transformation Manager to join our team and play a pivotal role in shaping the future of our customer operations.

About The Role

As our Transformation Manager, you’ll

play a leading role on Jaja’s Operations Transformation agenda—managing a portfolio of strategic change initiatives that will reshape how we serve customers and operate behind the scenes.

Reporting to the Head of Ops Transformation, you’ll drive high-impact projects across multiple operational areas, from digital customer journeys to back-office automation. You’ll also champion transformation best practices, ensuring change is delivered smoothly and successfully—while creating a culture of continuous improvement and collaboration.

This is a brilliant opportunity to drive lasting impact in a fast-paced, digital-first business.

What You’ll Be Doing

• Lead end-to-end delivery of complex transformation programmes—aligning change projects with Jaja’s strategic priorities.
• Manage the Operations Transformation portfolio—ensuring effective prioritisation, resourcing, and progress tracking.
• Build and embed transformation frameworks, methodologies, and governance across the business.
• Drive organisational change—including readiness planning, stakeholder engagement, and training to support smooth adoption.
• Deliver business-critical change programmes in collaboration with Technology, Product, Operations, HR and external partners.
• Develop KPIs and reporting dashboards to monitor success, measure benefits realisation, and continuously improve.
• Influence senior leaders and drive decision-making across multiple departments.
  
  

About You

• Proven experience leading large-scale transformation or change programmes within financial services.
• Deep knowledge of consumer lending, credit cards, banking, or fintech operations.
• Track record of delivering complex change portfolios with measurable results.
• Skilled in change management methodologies (e.g. Prosci, PRINCE2, MSP) and portfolio management frameworks.
• Exceptional stakeholder management and communication skills—comfortable working at all levels.
• Strong analytical mindset with a passion for data-driven decision-making.
• Experience in digital transformation and technology-enabled change.
  
  

Why Jaja?

• Opportunity to make a big impact in a high-growth Fintech
• Autonomy to shape and lead your own function
• Hybrid working (2 days per week in Manchester office)
• Competitive salary, bonus and benefits
• Private medical cover
• 25 days annual leave + bank holidays + your birthday off
  
  

If you're ready to challenge everything, own it, and make simple happen—this is your chance to join a company where tech, data, and people come together to drive change.

Apply today and be part of something exciting!