Transformation Manager

Hastings Group; Leicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider is seeking a Transformation Manager to lead strategic projects and enhance customer experience. The ideal candidate will have substantial leadership in transformation roles and experience with Lean Six Sigma and Agile methodologies. They will manage cross-functional teams to deliver innovative solutions. The role offers a competitive salary, a car allowance, and various benefits including private medical insurance and a performance bonus.

Benefits

Competitive salary

Car allowance

Flexible hybrid working

Performance bonus

Private medical insurance

Life assurance

Income protection

Pension contributions

Wellbeing benefits

Qualifications

• Substantial leadership in transformation roles is essential.
• Experience with Lean Six Sigma and Agile is required.
• Proven ability to deliver transformation opportunities.

Responsibilities

• Lead end-to-end transformation projects and programmes.
• Conduct detailed analyses of business operations.
• Manage a delivery team with diverse expertise.
• Align delivery plans across functions.

Skills

Leadership in transformation roles

Stakeholder management

Communication skills

Lean Six Sigma

Agile methodologies

Change Management

Job description

As one of our Transformation Managers in Claims, you will lead the delivery of strategic and high-impact projects for Hastings, supporting operations and commercial teams to achieve significant savings and deliver a market-leading customer experience. You will partner with business leaders to design, develop, and deploy projects, prioritising changes to meet business needs. You will lead a project team including process design, digital resources, operational managers, data analysts, CX specialists, and others as required.

1. Lead end-to-end transformation projects and programmes, defining delivery requirements and success criteria in collaboration with Commercial and Operational leads.
2. Conduct detailed analyses of business operations, identify gaps, and propose innovative solutions.
3. Mobilise and manage a delivery team with expertise from various functions, working cohesively as a single unit.
4. Create, communicate, and align delivery plans across functions, integrating technical and operational changes.
5. Identify opportunities for intelligent design, including automation and straight-through processing decisioning.
6. Transition projects into a continuous test-and-learn phase post-delivery to optimise commercial and customer outcomes.
7. Participate in the first-stage interview involving a case study, conducted via Microsoft Teams.

Essential experience includes substantial leadership in transformation roles, with a background in Lean Six Sigma, Agile, and Change Management. Proven ability to identify transformation opportunities and deliver results. Exceptional stakeholder management and communication skills at all organisational levels.

Hastings is a digital insurance provider with ambitious growth plans. We have invested heavily in data and technology and foster a 4Cs culture. We serve over three million customers and are eager to continue our success.

Benefits include a competitive salary, £5k car allowance, flexible hybrid working, a performance bonus, private medical insurance, life assurance, income protection, pension contributions, and various wellbeing and lifestyle benefits.