Transformation Lead - Supply Chain & Field Services - London

TN United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Transformation Lead in London to drive operational excellence and service optimization across multiple European markets. This role offers the chance to lead a dynamic team, ensuring the performance and stability of critical business applications. You will engage with stakeholders, manage vendor relationships, and implement continuous improvements to enhance service delivery. Join a forward-thinking company at the forefront of digital transformation in advertising, where your contributions will shape the future of media and create meaningful impact.

Benefits

Flexible working

Enhanced Maternity & Paternity Cover

33 paid holidays including bank holidays

Company Pension Scheme paid up to 8%

Healthcare Cash Plan

Life Insurance and group income protection scheme

Cycle to work scheme

Qualifications

• Experience leading and developing teams in operations.
• Understanding of supply chain and field services processes.
• Knowledge of application lifecycle management.

Responsibilities

• Lead and develop a high-performing Operations team.
• Ensure availability and performance of Operations applications.
• Build strong relationships with business units and tech teams.

Skills

Team Leadership

Service Management

Stakeholder Engagement

Application Lifecycle Management

Supply Chain Knowledge

Education

Bachelor's Degree

Tools

ITIL

Job description

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Transformation Lead - Supply Chain & Field Services - London, London

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Client:

Jobs for Humanity

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3324b6baea47

Job Views:

2

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Job Description

About Us

Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.

Driven by consumer trends, advances in technology and the engagement possibilities of digital media; the world’s oldest advertising medium is undergoing a massive wave of digitalisation.

Clear Channel’s mission is to create the future of media, and our European Technology Team is at the forefront of this transformation.

About the role

As a Service Manager – Operations, you'll lead a team responsible for the performance, stability, and improvement of key business applications across 12 European markets. These span Supply Chain, Field Services, People, and Compliance functions.

You'll ensure technical and operational excellence, support efficient business processes, and drive service optimisation. The role blends technical leadership, process ownership, and team management – requiring both strategic thinking and a practical approach.

You’ll be a trusted partner to business teams, helping to streamline operations while meeting local needs. You’ll also support and coach colleagues to grow and succeed.

Please note this role will require some travel within the EU , all travel plans will be communicated with advance notice.

What You’ll Be Doing

Team Leadership

• Lead, support, and develop a high-performing Operations team.
• Set clear goals and development plans aligned to both individual growth and business priorities.
• Balance team workload and adapt to changing demands.
• Promote a collaborative, inclusive, and accountable team culture.

Service Management

• Ensure availability, performance, and resilience of Operations applications.
• Act as an escalation point for complex issues and ensure resolution and learning.
• Oversee incident, change, and release processes in line with service standards.
• Monitor and report on SLAs, KPIs, and service quality.

Continuous Improvement

• Deliver improvements and transformation through technical services, operational stability, and cost-effective vendor support.
• Review system usage and vendor performance to optimise costs.
• Maintain clear SOPs and governance for key processes.

Stakeholder & Vendor Engagement

• Build strong relationships with business units, tech teams, and external partners.
• Clearly communicate priorities and progress.
• Oversee third-party providers to ensure quality delivery.

Security & Risk

• Ensure systems meet security, privacy, and compliance standards.
• Manage risks and maintain continuity and disaster recovery plans.

What We’re Looking For

• Experience leading and developing teams
• Understanding of supply chain, construction/maintenance, and field services processes
• Experience managing applications across functions and markets to deliver business outcomes
• Knowledge of application lifecycle management, business process design, and ITIL

What’s in it for you?

Out-of-home Advertising is a well-established medium undergoing a digital revolution, and one we believe we are uniquely positioned to capture. You will be at the forefront of this journey, working with your peers to lead the way.

As part of this, you will get to grow and learn by working with the latest tech, joining innovative partners, and collaborating with great colleagues on a day-to-day basis. You will have influence and the opportunity to create something you will feel proud of.

Some of our benefits include:

• Flexible working
• Enhanced Maternity & Paternity Cover
• 33 paid holidays including bank holidays
• Company Pension Scheme paid up to 8%
• Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to work scheme

Why Us?

At Clear Channel Europe, we're more than a tech-driven advertising leader—we’re a community focused on creating meaningful impact through innovative solutions. Here’s what makes us unique:

• Innovative Landscape: You’ll work at the cutting edge of out-of-home advertising, contributing to a digital transformation that reshapes how advertisers connect with audiences.
• Collaborative Culture: We believe that diversity fuels creativity. You'll join a team that celebrates varied perspectives and encourages collaboration across departments, ensuring that your ideas are valued.
• Career Development: From mentorship with senior leaders to encouragement for out of the box thinking, we invest in your growth. With exposure to the latest technologies, you’ll sharpen your skills and advance in a field that’s constantly evolving.
• Commitment to Work-Life Balance: Our flexible work policies and comprehensive benefits are designed to support your well-being, both personally and professionally, so you can thrive.
• Focus on Impact: At Clear Channel, every project we undertake aims to create positive change, whether it's providing transparent advertising solutions or setting new standards in customer service. Your work will directly shape our industry and influence real-world outcomes.

We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place you can truly be yourself and be treated fairly. We’re interested in what you can do, not just what you’ve done. Even if you don’t meet every requirement listed, we’d still love to hear from you.

If you need this job description in another format or need any adjustments for your application/interview process, please let us know at [emailprotected]

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