Transformation Design and Delivery - Product Intake and Delivery Senior Associate

TN United Kingdom; Bournemouth; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Transformation Design and Delivery Senior Associate to shape the future of product delivery. In this dynamic role, you will capture and evaluate change requests, standardize impact assessments, and design operating models to optimize outcomes. Collaborating with various teams, you will manage the end-to-end process from design to delivery of new services. This position offers the opportunity to influence key stakeholders and enhance customer experiences in a collaborative environment, making it ideal for a self-starter with strong operational and analytical skills.

Qualifications

• Experience in managing large scale operations and transformation agendas.
• Strong knowledge of business models and operating models.

Responsibilities

• Maintain oversight of new business initiatives and manage change pipeline.
• Partner with stakeholders to improve customer experience and scalability.
• Design and deliver enhancements to existing processes.

Skills

Operations experience in Corporate & Investment Banking

Business architecture development

Data analysis and manipulation

Proficiency in Excel

Interpersonal skills

Problem-solving and decision-making

Tools

PowerPoint

Job description

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Transformation Design and Delivery - Product Intake and Delivery Senior Associate, Bournemouth

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3f949b3a12e8

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Transform with us! Shape the future of product delivery and client success in a dynamic, collaborative environment.

As a Transformation Design and Delivery - Product Intake and Delivery Senior Associate in Transformation Design and Delivery Team, you will be responsible for capturing and evaluating the pipeline of change requests related to product development, new or existing client mandates, and operational processes. You will standardize impact assessments, including in-scope operational functions and requirements to support. Additionally, you will define and design the operating model to achieve desired outcomes in an optimized manner. You will manage the effective end to end process from design into delivery and ongoing execution of new services and enhancements. You will also partner with Operations, Sales, Product, Service and Implementations, and Technology teams in developing the build out and adoption of new, e-commerce products.

Job responsibilities

• Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
• Partner with business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
• Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
• Work closely with business stakeholders to define and implement target operating models to better support our clients
• Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
• Communicate regular status updates to senior management and business stakeholders

Required qualifications, capabilities and skills

• Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas
• Strong knowledge and experience of business architecture including development of business models and target operating models deployed on large scale organizations
• Proven track record of partnering with business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
• Expertise in data analysis and manipulation to support hypothesis generation
• Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
• Partners well with other groups sat outside of the team’s reporting line,
• Excellent interpersonal skills
• Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
• Logical, structured approach to planning, problem solving and decision-making
• Solid awareness of controls and risk management protocols
• Self-starter with ability to manage own workload and deliverables

Preferred qualifications, capabilities and skills

• Direct experience in Payments is preferable