Transformation Analyst

YouLend; London; On-site; GBP 35,000 - 40,000; Full time

Job summary

YouLend is seeking a proactive individual to join their Transformation team in London, where you will manage the HubSpot CRM system and contribute to strategic business transformation projects. You'll have the opportunity to develop your skills in a dynamic environment while being part of a recognized award-winning fintech company that values diversity and offers comprehensive employee benefits.

Benefits

Stock Options

Private Medical insurance via Vitality

EAP with Health Assured

Enhanced Maternity and Paternity Leave

Free Gym in office building

Subsidised Lunch via Feedr

Deliveroo Allowance for late work

Monthly in-office Masseuse

Team and Company Socials

Football Power League / Squash Club

Qualifications

• Experience working in and developing a CRM is a clear advantage.
• Strong problem-solving mindset and excellent attention to detail.
• Entrepreneurial mindset with urgency and ownership.

Responsibilities

• Take full ownership of HubSpot as our CRM-system.
• Identify improvements in HubSpot usage and deliver solutions.
• Support Transformation Lead on larger projects related to data analysis.

Skills

Analytical skills

Problem-solving mindset

Communication skills

Attention to detail

Proactivity

Tools

HubSpot

MS Excel

SQL

PowerBI

R

Job description

About Us

YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.

We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.

The Role:

You will be working as an integral part of the Transformation team to increase business intelligence through use of data to drive growth. The role will be project focused, taking on strategic development initiatives, leading them through to successful execution. You will get full ownership of our CRM system HubSpot, improve our current systems and processes as well as support with daily requests.

The role requires a strong analytical and problem-solving mindset; as well as excellent people skills to communicate changes. In addition, it is expected that the candidate can work independently and proactively. The right candidate will be able to develop in this role and with time take on business wide projects not relating to HubSpot.

Requirements

• Take full ownership of how we use HubSpot as our CRM-system - and how we can use it better to propel the business forward.
• Identify improvements in the way we use HubSpot, scope out projects to resolve them, and deliver solutions.
• Support our Transformation Lead on larger transformation projects (data analysis, business proposals, execution etc).
• Help identify conversion improvements and optimise our funnel across all departments.
• Generate additional revenue by consistently and methodically improve our current processes and drive new transformation projects.
  
  

Desirable Skills:

• A desire to learn and grow while being constantly challenged.
• Experience working in and developing a CRM is a clear advantage.
• A strong problem solving mindset and excellent attention to detail.
• Entrepreneurial mindset, with strong work ethic, high sense of proactivity, and can-do attitude.
• Experience with data manipulation tools such as MS Excel, SQL, PowerBI, or R (or willing to learn this).
• Self-motivated with the ability to think in terms of solutions and improvements.
• You will be proactive, take ownership, and act with urgency.
  
  

Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC
  
  

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club
  
  

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.

Salary: £35,000 - 40,000 +25% annual bonus