Transfer Station Manager

Biffa Group; Ipswich; Remote; GBP 42,000 - 54,000; Full time

Job summary

Biffa Group is seeking a Transfer Station Manager in Ipswich to lead the site, ensuring HSE compliance and first-class customer service. You will drive continuous improvement in productivity and service quality while promoting engagement to support profitable site operations.

The role requires managing KPIs, supervising staff, and maintaining strict safety and environmental standards in a unionised environment. A strategic focus on cost control and cross-divisional collaboration is essential.

Qualifications

• COTC is required to operate the site.
• Experience managing teams and health & safety in a unionised environment.
• Proven track record in delivering service excellence and KPI targets.

Responsibilities

• Overseeing site adherence to health and safety, security, employee relations and legislation.
• Ensuring service delivery meets defined KPIs while driving cost control and productivity.
• Supervising, coaching and training the team to deliver high levels of customer service.
• Promoting open communication with departments and reviewing processes to improve efficiency.
• Defining and developing staff and sharing best practice across the team.
• Managing compliance with Health & Safety, Environmental and Employment legislation.
• Agreeing, monitoring and managing the full P&L budget, supporting depot growth.
• Collaborating with cross-divisional teams to provide integrated waste solutions.

Skills

COTC

People management

Health & Safety

Education

IOSH/NEBOSH (Health & Safety)

Job description

Transfer Station Manager

Help us make a difference as a Transfer Station Manager in Ipswich.

Monday to Friday - 37.5 hours per week

A quick look at the role.

The Transfer Station Manager will effectively manage the transfer station, ensuring consistent Health & Safety and Environmental compliance, and delivering first class customer service in line with pre-defined business KPI’s, promoting employee engagement to support continuous improvement in productivity and quality of service provision, through continuous review and improved site profitability, to support business growth and best in class performance.

Your core responsibilities

• Overseeing site adherence to key site processes relating to health and safety, security, employee relations and legislation.
• Ensuring service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity.
• Supervising, coaching and training the team to produce the highest levels of customer service.
• Promoting open channels of communications with all departments within the Division and the wider Biffa Business, and to proactively and consistently review all processes used by the Transfer Station.
• Defining and supports the development of the staff as a whole by identifying and sharing best practice
• Managing and ensuring compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to.
• Agreeing, monitoring and managing the full P&L budget, delegating accountability where appropriate, supporting financial year on year growth of the depot
• Working within cross-divisional teams to provide integrated waste solutions using best practice and through continuous improvement.

Our essential requirements

• COTC
• Health & Safety qualification advantageous (IOSH or NEBOSH).
• Experience as Operations Manager or position of similar responsibility in Services or Logistics industry.
• People and health & safety management in a unionised environment.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.