Transfer Service and Performance Manager

NHS; London; On-site; GBP 54,000 - 61,000; Full time

Job summary

The NHS is seeking a Band 7 Transfer Service and Performance Manager to enhance the efficiency of adult critical care transfer services in London. This role combines strong data analysis skills with leadership in a fast-paced, service-oriented environment. Ideal candidates will possess NHS experience and a passion for improving patient care through effective data management.

Qualifications

• Educated to degree level or equivalent through experience.
• Proven experience in NHS operational management.
• Experience in information analysis and data processing.

Responsibilities

• Lead projects and manage operational data analysis effectively.
• Ensure service delivery improvement through data-driven decision making.
• Communicate complex data to stakeholders clearly.

Skills

Data analysis

Performance reporting

Communication

Attention to detail

Education

Degree level education

Tools

SQL

Excel

Business Intelligence tools

Job description

Job summary

We are delighted to offer an exciting opportunity for the position of Band 7 Transfer Service and Performance Manager within the Adult Critical Care Emergency Support Service (ACCESS). ACCESS is a vital adult critical care transfer service, committed to the safe, consistent, compassionate, and expert-led transfer of critically ill patients across London. Working in partnership with the London Ambulance Service NHS Trust (LAS), London Integrated Commissioning Boards, and critical care networks, we provide a 24/7 service, 365 days a year.

We are seeking an experienced and highly motivated individual with strong communication and data analytical skills, who will play a pivotal role in ensuring the efficiency and effectiveness of the service.

Main duties of the job

This is a data-driven role, ideal for someone who excels at interpreting and manipulating data to support informed decision-making and continuous service improvement.

Key Qualities and Requirements:

• Proven experience in data analysis, performance reporting, and service delivery improvement
• Ability to communicate complex data clearly to a wide range of stakeholders
• Comfortable working in a fast-paced, dynamic environment
• Flexible, proactive, and solution-focused approach
• Excellent attention to detail and organisational skills

If you have the skills, experience, and passion to make a difference, we would love to hear from you and welcome you to our collaborative, forward-thinking team.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Details

Date posted: 06 June 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £54,320 to £60,981 a year per annum inc

Contract: Fixed term

Duration: 24 months

Working pattern: Full-time

Reference number: 259-7263958SBH

Job locations: St Bartholomew's Hospital, London, EC1A 7BE

Job description

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment.

Person Specification

Qualifications (Essential):

• Educated to Degree level or equivalent level of knowledge gained through relevant work experience
• Evidence of continuing professional development

Desirable:

• Further educational achievement in an information-related field, either acquired by in-depth experience or postgraduate study to diploma level

Experience (Essential):

• Previous NHS operational management experience
• Substantial experience of working in information analysis or equivalent NHS experience
• Experience of extracting, processing, and analysing data using analysis tools, databases, or systems (e.g., SQL, Excel, BI tools)
• Experience of using a range of health-related information systems
• Advanced knowledge of Microsoft Office applications and IT systems in high-pressure environments
• Experience of change management processes and leading projects
• Expert skills in complex data extraction from NHS databases, including structured query language and data manipulation in spreadsheets and Access
• Experience in budget setting, monitoring, and financial processes

Desirable:

• Proven staff management experience
• Experience in implementing or supporting change and service improvement
• Expertise in NHS information systems, clinical terminology, coding, and statistical techniques

Knowledge (Essential):

• Knowledge of patient information systems
• Understanding of NHS data definitions, reporting requirements, sources, and information flows

Others (Essential):

• Ability to identify development opportunities for services and staff

Additional notes: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a Disclosure and Barring Service check. Applications from those requiring Skilled Worker sponsorship are welcome. Further details about visa requirements are available on the UK Visas and Immigration website.

Employer details

Name: Barts Health NHS Trust

Address: St Bartholomew's Hospital, London, EC1A 7BE

Website: https://www.bartshealth.nhs.uk