Transfer of Care Hub LeadBand 8c

Epsom and St Helier University Hospitals NHS Trust; Carshalton; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading UK healthcare provider in Carshalton seeks a Transfer of Care Hub Lead to streamline discharge processes across health and care sectors. The successful candidate will manage teams and develop key operational strategies to ensure effective patient discharges. A Bachelor's degree and strong leadership skills are essential. This role offers an opportunity to shape health services and collaborate with various stakeholders.

Benefits

Dynamic working environment

Opportunities for professional development

Qualifications

• In-depth knowledge of discharge processes.
• Experience in performance and change management.
• Experience leading diverse teams and joint projects.

Responsibilities

• Developing operating processes for the Transfer of Care Hub.
• Managing discharge planning and pathways.
• Implementing responsive community services.

Skills

Leadership

Communication

Analytical Skills

Interpersonal Skills

Conflict Resolution

Education

Bachelor's degree

Management level qualification

Clinical or social work qualification

Job description

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Transfer of Care Hub LeadBand 8c, Carshalton

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Client:

Epsom and St Helier University Hospitals NHS Trust

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4e97ace931b6

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job overview

This role is key in developing the operating processes for the Transfer of Care Hub (ToCH), and the relationships with health and care partners across the acute, community, social and voluntary care sectors to drive the changes required to streamline the discharge processes across all discharge pathways.

TheTransferofCareHub(ToCH) will bebasedatSt Helier Hospital and will bring together key specialist teams from across the health and social care sector under one umbrella to facilitate discharges of patients with ongoing complex health and care needs.

The ToCH is undergoing significant transformation to enable a fully integrated model joining up providers to deliver effective discharge planning and pathway management, and to optimise the current resource of discharge coordinators currently based within the acute trust.

Sutton Alliance have developed a clear vision to improve and streamline the discharge processes for patients leaving hospital after an acute spell of care, and this role will be responsible for setting up the ToCH across the health and care system and will start this exciting programme towards enabling this vision.

The successful candidate will need an in-depth knowledge of discharge processes aligned with the ability to forge excellent working relationships with operational and managerial partners across the health and care system.

Main duties of the job

The Transfer of Care Hub (ToCH), based at St. Helier Hospital, brings together key specialist teams from across the health and social care sector under one umbrella to facilitate discharges of patients with ongoing complex health and care needs. These include a team of community health providers, South West London Integrated Care Board (SWLICB), London Borough of Sutton Social Care and Brokerage teams (LBS), housing services and voluntary organisations.

The post holder will lead the strategic development of the TOC as set out and agreed by the Sutton Alliance. They will implement and deliver responsive out of hospital pathways and provision to ensure that collaborative services within the community (notably those provided by Sutton Health and Care, LBS, Primary Care and the voluntary sector) are as responsive as they possibly can be to the capacity demands within the acute trust.

The post holder will be accountable for the operational management of the ToCH including direct line management of the restructured Discharge Coordinator Team Leaders and matrix management of all other professionals who are part of the infrastructure.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals (ESTH) and Health Group cares for a population of four million people in SW London and NE Surrey.

After years of collaboration, our 2 Trusts became a hospitals group in 2021. While remaining as 2 separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our workforce.

Sutton Health and Care (SHC) was an innovative joint venture between local partner health and social care organisations, which sees community services fully integrated to support the delivery of a new model of care for the people of Sutton.

Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care to be wrapped around the patient.

An Alliance Board representing all partners has been formulated to support consensus decision making. SHC's vision is to deliver seamless excellent coordinated care that is person centred and of high quality for people at risk of an unrequired hospital admission and for those that require admission ensure they are supported promptly to get home again as quickly as possible.

SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the Transfer of Care Hub Lead role at Epsom and St Helier.

Person specification

Education/Qualifications

• Educated to Batchelor degree level with management level qualification
• Clinical or social work qualification and/or demonstrable expertise in the field of the ToCH environment and effective work across organisations
• Educated to Masters level with additional in depth professional knowledge in own discipline

Experience

• Experience and understanding of performance and change management, business planning, budget setting and contracting processes in a health setting
• Experience of leading and managing the delivery and improvement of services within a complex and diverse organisation and across organisations
• Experience of leading teams and joint/collaborative matrix teams
• Experience of supporting the development of strategies to meet challenging organisational needs
• Experience of inter-agency working and the development of joint projects

Skills/Abilities

• Ability to identify, define, promote, communicate and achieve clear organisational values and goals, effective management processes and rational and timely decision making
• Ability to work in partnership with lead clinicians and healthcare professionals within and outside the ICB and a partnership approach to working across organisations
• Ability to analyse complex issues, to think and plan to achieve both tactical and strategic objectives and to exercise sound judgement in the face of conflicting pressures
• Skills to evaluate and learn from outcomes, with a clear commitment to innovation, learning and improvement
• Effectiveness in complex and highly sensitive conflict resolution and management
• Ability to write clear concise reports as well as present them in a manner to multiple organisations including Boards, in a manner by which they are understood

Knowledge

• In depth knowledge of discharge pathways from an acute hospital setting
• Understanding of national policies relating to discharge including the updated 'Hospital Discharge and Community Support Guidance 2024' and Health and Social Care Act

Personal Attributes

• Stamina, energy and enthusiasm and the ability to work effectively under pressure
• Strong leadership influencing, negotiating and interpersonal skills
• Collaborative management style, which recognises and values personal contributions and agenda and encourages team working
• Ability to work flexibly across the seven day working week if required

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________

Job overview

This role is key in developing the operating processes for the Transfer of Care Hub (ToCH), and the relationships with health and care partners across the acute, community, social and voluntary care sectors to drive the changes required to streamline the discharge processes across all discharge pathways.

TheTransferofCareHub(ToCH) will bebasedatSt Helier Hospital and will bring together key specialist teams from across the health and social care sector under one umbrella to facilitate discharges of patients with ongoing complex health and care needs.

The ToCH is undergoing significant transformation to enable a fully integrated model joining up providers to deliver effective discharge planning and pathway management, and to optimise the current resource of discharge coordinators currently based within the acute trust.

Sutton Alliance have developed a clear vision to improve and streamline the discharge processes for patients leaving hospital after an acute spell of care, and this role will be responsible for setting up the ToCH across the health and care system and will start this exciting programme towards enabling this vision.

The successful candidate will need an in-depth knowledge of discharge processes aligned with the ability to forge excellent working relationships with operational and managerial partners across the health and care system.

Main duties of the job

The Transfer of Care Hub (ToCH), based at St. Helier Hospital, brings together key specialist teams from across the health and social care sector under one umbrella to facilitate discharges of patients with ongoing complex health and care needs. These include a team of community health providers, South West London Integrated Care Board (SWLICB), London Borough of Sutton Social Care and Brokerage teams (LBS), housing services and voluntary organisations.

The post holder will lead the strategic development of the TOC as set out and agreed by the Sutton Alliance. They will implement and deliver responsive out of hospital pathways and provision to ensure that collaborative services within the community (notably those provided by Sutton Health and Care, LBS, Primary Care and the voluntary sector) are as responsive as they possibly can be to the capacity demands within the acute trust.

The post holder will be accountable for the operational management of the ToCH including direct line management of the restructured Discharge Coordinator Team Leaders and matrix management of all other professionals who are part of the infrastructure.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals (ESTH) and Health Group cares for a population of four million people in SW London and NE Surrey.

After years of collaboration, our 2 Trusts became a hospitals group in 2021. While remaining as 2 separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our workforce.

Sutton Health and Care (SHC) was an innovative joint venture between local partner health and social care organisations, which sees community services fully integrated to support the delivery of a new model of care for the people of Sutton.

Hosted by ESTH, the model ensures the breaking down of traditional organisational barriers to enable the provision of care to be wrapped around the patient.

An Alliance Board representing all partners has been formulated to support consensus decision making. SHC's vision is to deliver seamless excellent coordinated care that is person centred and of high quality for people at risk of an unrequired hospital admission and for those that require admission ensure they are supported promptly to get home again as quickly as possible.

SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the Transfer of Care Hub Lead role at Epsom and St Helier.

Person specification

Education/Qualifications

Essential criteria

Educated to Batchelor degree level with management level qualification

Clinical or social work qualification and/or demonstrable expertise in the field of the ToCH environment and effective work across organisations

Desirable criteria

Educated to Masters level with additional in depth professional knowledge in own discipline

Experience

Essential criteria

Experience and understanding of performance and change management, business planning, budget setting and contracting processes in a health setting

Experience of leading and managing the delivery and improvement of services within a complex and diverse organisation and across organisations

Experience of leading teams and joint/collaborative matrix teams

Experience of supporting the development of strategies to meet challenging organisational needs

Experience of inter-agency working and the development of joint projects

Skills/Abilities

Essential criteria

Ability to identify, define, promote, communicate and achieve clear organisational values and goals, effective management processes and rational and timely decision making

Ability to work in partnership with lead clinicians and healthcare professionals within and outside the ICB and a partnership approach to working across organisations

Ability to analyse complex issues, to think and plan to achieve both tactical and strategic objectives and to exercise sound judgement in the face of conflicting pressures

Skills to evaluate and learn from outcomes, with a clear commitment to innovation, learning and improvement

Effectiveness in complex and highly sensitive conflict resolution and management

Ability to write clear concise reports as well as present them in a manner to multiple organisations including Boards, in a manner by which they are understood

Knowledge

Essential criteria

In depth knowledge of discharge pathways from an acute hospital setting

Understanding of national policies relating to discharge including the updated 'Hospital Discharge and Community Support Guidance 2024' and Health and Social Care Act

Personal Attributes

Essential criteria

Stamina, energy and enthusiasm and the ability to work effectively under pressure

Strong leadership influencing, negotiating and interpersonal skills

Collaborative management style, which recognises and values personal contributions and agenda and encourages team working

Ability to work flexibly across the seven day working week if required

Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________ Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:Telephone: [phone]Text: 07501066267Email:@.Our confidential answering service is available after 5pm.______________________________________________________

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Further details / informal visits contact

NameLucy BottingJob titleChief Operating OfficerEmail addressl.Telephone number07710 134426