Transcription Operations Associate

About this role:

As a Transcription Operations Associate in the EMEA and APAC regions, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.

What you’ll do:

• Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time and quality at scale.
• Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required.
• Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics.

Who you are:

• Output-focused: You are an execution-focused individual that thrives in a fast-paced environment and drives measurable outcomes and KPIs for the function.
• Meticulous attention to detail: Your high standards and unwavering attention to detail ensure the highest level of accuracy and precision in your work.
• Self-starter: You take initiative in identifying issues, proposing operational improvements, and driving solutions. Your proactive approach and adaptability allow you to thrive in a dynamic environment.

Requirements:

• Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
• 2-3 years of work experience, preferably in related fields such as operations.
• Track record of strong academic performance (minimum GPA of 3.5)
• Fluency in written and spoken English is essential

Compensation and Benefits

• Compensation: £45,000
• 4% matched pension contribution on qualified earnings
• Comprehensive private health insurance coverage and dental insurance
• 25 vacation days, 8 bank holidays, and business closure over the Christmas break
• Offices in central London; subsidized lunch plus free breakfast, snacks and fruit throughout the day.
• The option to work from home on Fridays

AlphaSights is an equal opportunities employer. Please note that unfortunately, we are unable to sponsor visas for this position.

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