Transcreation Manager

JR United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Social network you want to login/join with:

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Tag respects individuality and the power of collaboration, turning big ideas into impactful results.

The Role

• The Transcreation Manager is responsible for managing day-to-day projects on the Intel account, ensuring creative excellence and quality in projects.
• The person should be responsible for day-to-day vendor and client relationship management, billings, presenting work to clients, and identifying potential new business and ways of increasing profitability.
• The role is also responsible for proactively prioritizing and managing tasks and workload, promoting our language and creative services, and providing input on improvements, processes, workflows, and standard timelines for types of service, as well as communications between departments.

Job qualifications

• 2+ years of experience in an advertising or translation agency, including experience handling client Transcreation or Creative briefs.
• A Bachelor’s degree in a related field (i.e., English, Linguistics, International Relations, Marketing, Communications, Business). A combination of education and work experience can be substituted.
• Understand production processes and the essentials of briefs from a transcreation perspective.
• Understanding of job-tracking systems.
• Be highly organized, detail-oriented, and able to multitask and prioritize workload.
• Previous experience with project management applications and Translation Management Systems.
• Solid understanding of Microsoft Office (Word, PPT, Excel).
• Knowledge of invoicing processes.

Job duties

• Oversee Transcreation briefs from start to completion, ensuring quality at every stage.
• Day-to-day management of projects and campaigns including: setting and managing project timelines, estimating/reconciling, project administration, status reporting, and handling client approvals.
• Manage client expectations and earn their confidence.
• Ensure creative excellence in projects by following set creative procedures including interpretation and consolidation of client briefs, with support from the Transcreation Director, Senior Transcreation Manager, and Account Management Team, briefing copywriters, translators, and proofreaders.
• Develop a good understanding of job tracking systems.
• Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems.
• Be the central conduit for all project communication and status updates.
• Maintain close contact with the Client Services team who are also on the same account.
• Maintain strong relationships with suppliers and update the team on feedback on suppliers, planned holidays, or absences.
• Regularly conduct follow-ups after delivery of projects to maintain quality and client relationships.
• Ensure all client/internal deliverables are met on time.
• Highlight issues before they become problems to the manager, and know when and how to escalate.
• Accurately quote all jobs and keep the client updated regularly with any additional costs.
• Be commercially aware and highlight any costing errors immediately to the TD.
• Work closely with the Senior Transcreation Manager, Transcreation Director, and other departments on understanding and planning ahead for priority projects.
• Provide input on improvements, processes and workflows, standard timelines for types of service, communications between departments, etc.
• Under the supervision of the Senior Transcreation Manager, manage billings and provide information requested by the Financial Controller for the monthly billings report.
• Help develop and train Project Coordinators.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.