Transcon Agent

Expeditors International of Washington, Inc.; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and trace Transcon files and reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with customers in arranging their shipments to meet customer service standards.
• Contribute and maintain good relationships with suppliers.
• Meet compliance at all times.
• Network communications, timely responses to emails and requests.
• Meet KPI standards in accordance with Company policy.
• Understand customers' procedures and maintain updated internal DLSOPs.
• Escalate problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Knowledge:

• Expeditors’ Company Policies and Procedures.
• Basic local regulatory knowledge for compliance.
• Global Logistics Industry knowledge.
• Hazardous materials certification (preferred).

Qualifications

Skills:

• Pro-active, strong organizational skills.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.

Behaviours:

• Positive and willing to help attitude.

Must have the right to work in the UK.

Additional Information

Must be eligible to work in the UK.

Expeditors offers excellent benefits:

• Private Medical Insurance.
• Pension Scheme.
• Life Assurance.
• Bike to work scheme.
• Employee Stock Purchase Plan.
• Training and Personnel Development Programme.