Transaction Manager- Audi

Harwoods Ltd; Pulborough; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading automotive retail group is seeking a Transaction Manager to optimize sales operations within its Sales Department. The successful candidate will oversee vehicle sales processes, manage customer engagement, and ensure compliance with FCA regulations. With a focus on profit retention and a customer-first culture, this role offers a competitive salary and various company benefits.

Benefits

25 days annual leave + 8 Bank Holidays

Company pension scheme

Employee referral programme

Annual bonus potential

Company car

Manufacturers training

Harwoods Academy

Qualifications

• Previous Business Manager/Transaction Manager experience from a main dealer network is required.

Responsibilities

• Manage customer follow-up systems to increase sales.
• Maximise opportunities for finance and insurance products.
• Ensure compliance with FCA guidelines in all processes.

Skills

Sales Management

Customer Engagement

Financial Products Knowledge

Document Management

Job description

Transaction Manager Package

• Basic Salary of £35,000 per year
• 25 days annual leave + 8 Bank Holidays
• Company pension scheme
• Employee referral programme
• Working pattern and applicable rotas
• Annual bonus potential
• Company car
• Manufacturers training
• Harwoods Academy

Job Purpose

The role of the Transaction Manager is to:

• Control and generate maximum profit retention for the Sales Department
• Achieve vehicle sales, finance sales, accessory sales volumes and profit objectives
• Manage all vehicle sales processes within the business
• Maximise business opportunities for finance and insurance products
• Adhere to FCA guidelines regarding financial information and regulated activities
• Work well under pressure, being reliable and organised; manage conflicting demands and meet deadlines without compromising quality and customer satisfaction

Department/Business/Location:

Sales Crawley Audi

Reports To:

Sales Manager

Key Responsibilities

This Job Description is not contractual, and content may be updated at any time.

• Manage customer follow-up systems to increase sales from initial enquiries and existing customers via the Lead Management System
• Generate sales through proactive customer engagement
• Maximise income opportunities by offering funding and insurance products, adhering to FCA guidelines
• Convey a customer-first culture via TCF principles, complying with FCA regulations
• Review customer credit applications for accuracy and follow-up with customers and lenders
• Identify and pursue relationship opportunities via outbound sales and marketing channels
• Ensure accurate documentation, prompt collections, and safe handling of transactions
• Understand manufacturer mystery shopping criteria and apply this knowledge
• Assist in appraising and managing part exchange vehicles for maximum return
• Aim for 100% customer referral rate through sales interaction
• Communicate promptly with customers, sales managers, and colleagues
• Analyze procedures and identify improvements
• Develop training plans for sales staff to increase sales of cars, finance, insurance, and warranties
• Consult with customers to establish needs, resolve complaints professionally
• Represent the dealership and build relationships with lenders and financial institutions
• Assist management in planning, forecasting, and revising dealership strategies
• Ensure safety and security of people, vehicles, and property, reporting hazards

Experience

Previous Business Manager/Transaction Manager experience from a main dealer network is required.

The Harwoods Way

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our core values include treasuring our people and customers, challenging ourselves to grow, taking responsibility, working as a team, and injecting energy and fun into our work. We are ranked among the top 30 automotive dealer groups by annual turnover, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, BYD, BMW & Mini (Service), and MAN. Operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire, we have circa 1,100 colleagues across 28 facilities. We prioritize employee development through initiatives like recruitment, onboarding, the Harwoods Academy, and succession planning. We look forward to your application at [e-mail]

Benefits

• Company Pension
• Employee Referral scheme
• Company car