Transaction Banking Operations - Client Service - Associate - London

Goldman Sachs, Inc.; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global investment banking firm in London is seeking a Transaction Banking Operations - Client Service Associate to manage client services for corporate clients. The ideal candidate has over 3 years of experience in transaction banking and managing client relationships, ensuring an exceptional client experience while supporting innovative product offerings. This position offers opportunities for professional growth in a dynamic environment.

Benefits

Diversity and inclusion programs

Professional development opportunities

Wellness programs

Qualifications

• 3+ years of professional and relevant experience in Transaction Banking.
• Experience managing Client Service teams for Payment Processing or FX.
• Strong understanding of international payment servicing.

Responsibilities

• Manage Client Services function to deliver excellence.
• Support onboarding and resolution of client inquiries.
• Lead local Client Services Team for Transaction Banking products.

Skills

Client service excellence

Interpersonal skills

Analytical skills

Leadership skills

Attention to detail

Education

Bachelor's degree

Tools

FX Payment systems

Job description

Transaction Banking Operations - Client Service - Associate - London

Transaction Banking Operations - Client Service - Associate - London

Transaction Banking Operations - Client Service - Associate - London

Job Description

OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Platform Solutions Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

We are seeking to recruit an individual to manage and have primary oversight of the Client Services function. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking.

Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly - ensuring an exceptional client experience while growing a highly motivated team.

OUR IMPACT

Transaction Banking Operations is focused on scaling the recently launched Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape.

Our organisation is the first line of defence for control and governance to protect both clients' and the firm's financial assets; and to provide a differentiated, best- in-class client service. Transaction Banking Operations is a growing sub-division, with regional presence in Singapore, Bengaluru, London, New York, Dallas, and Amsterdam. All our offices work closely together as a single global team in support of our Transaction Banking business. As this business expands we will look to increase our global footprint from both a team size and location perspective.

We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Help assist in leading the local Client Services Team as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

BASIC QUALIFICATIONS

• Bachelor's degree with 3+ years of professional and relevant experience
• Experience managing, growing and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient in direction and oversight of functions with a focus on client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Experience in delivering client service excellence
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong technical knowledge of domestic and cross-border payment instruments
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Well-developed organizational skills

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

The Goldman Sachs Group, Inc., 2023. All rights reserved.

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

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