Transaction Banking Operations - Client Service - Analyst / Associate - London London United Ki ...

Goldman Sachs Bank AG; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm in London is seeking an Analyst/Associate for their Transaction Banking Operations team. This role involves managing client service experience and enhancing functionality in Transaction Banking products. The ideal candidate should possess a Bachelor's degree, strong interpersonal skills, and at least 2 years of relevant experience. Excellent communication and analytical skills are crucial for ensuring client satisfaction. Join a driven team to elevate client services to the next level.

Qualifications

• 2+ years of relevant professional experience.
• Experience in managing and developing Client Service teams.
• Proficient understanding of client support principles.

Responsibilities

• Manage the Client Service experience for Corporate Clients.
• Support the roll-out of new Transaction Banking functionalities.
• Handle escalated client inquiries with a focus on excellence.

Skills

Client service excellence

Risk management

Interpersonal skills

Leadership skills

Analytical skills

Education

Bachelor's degree

Job description

Transaction Banking Operations - Client Service - Analyst/Associate - London location_on London, Greater London, England, United Kingdom

Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base.

We are seeking to recruit an individual into the Client Services function. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team.

The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking. Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly - ensuring an exceptional client experience while growing a highly motivated team.

Responsibilities

• Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Client Service functions globally and help establish, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.

Requirements

BASIC QUALIFICATIONS

• Bachelor's degree with 2+ years of professional and relevant experience
• Experience managing, growing, and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient with key principles of client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills

Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity