Training Team Assistant

British Private Equity and Venture Capital Association; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading trade body for the private capital industry in the UK is seeking an administrator/assistant for a busy and varied role. The ideal candidate will have strong organizational skills, proficiency in MS Office, and the ability to multitask. This role offers competitive salary and benefits, including 25 days holiday, a non-contributory pension, as well as professional development support.

Benefits

25 days holiday plus Bank Holidays

10% non-contributory pension

Life assurance (4 times salary)

Private medical insurance

Health cash plan

Interest-free season ticket loan

Professional development support

Qualifications

• Experience coordinating training courses and multitasking.
• Ability to manage multiple requests and remain calm under pressure.
• Experience with managing conflicting priorities.

Responsibilities

• Assist training executives in coordinating courses from beginning to end.
• Manage training inbox and respond to queries.
• Provide additional admin support for industry development.

Skills

Strong administrative skills

Excellent accuracy

Time management

Excellent interpersonal skills

MS Office proficiency

Basic HTML skills

Tools

CRM database (Microsoft Dynamics)

Job description

This busy role in a friendly, hard-working and professional team would suit an administrator/assistant with a keen interest in, and experience of, organising training courses and streamlining and adapting processes relating to that. You will be a confident communicator who is organised and skilled at multitasking, used to balancing multiple requests and taking ownership of managing your own workload.

You will work with a broad range of stakeholders and be able to build effective working relationships at all levels. If this sounds like you, then please apply.

The role will offer you:

The ability to provide administrative support and the coordination of standard processes for the training team, including but not limited to:

• Assisting the training executives in coordinating courses from beginning to end, where needed

• Assisting with registration at training courses in person if the training executives are unavailable

• Registration and support for live training sessions on Zoom

• Coordinating the use of digital platforms to ensure the smooth running of training courses

• Manage the training inbox – responding to queries and assigning queries to the appropriate team member, where appropriate

• Monitoring the e-learning platform. Registering users and running reports, where necessary

• Collecting and collating member feedback

• Editing web pages to reflect current course details

• Delegate management - ensuring that booking emails are being responded to, places are booked, processing cancellations and transfers

• CRM and event management system superuser – initial set up of booking pages for courses and pulling relevant delegate and member data where required

• Additional admin support for the industry development department where needed, such as booking meetings, taking notes in meetings and circulating actions.

• Data steward for GDPR, including data pulling and data management

• Ensuring that commercial, training files, system and databases are kept up to date and assisting in any ad hoc administrator duties

• Strong administrative skills – implementing improved processes, seeking new ways of working

• Adaptability and flexibility to adjust to changing business needs

• Experience with managing conflicting priorities and multiple day-to-day tasks, while maintaining high-quality standards

• Ability to remain calm under pressure

• Excellent accuracy, attention to detail and proof-reading skills

• Proficiency in the use of MS Office including Outlook, Word and Excel

• Strong time management and exceptional organisation skills

• Excellent writing and presentation skills

• Excellent interpersonal skills and ability to build professional relationships both internally and externally

• Professional telephone manner combined with polite and persuasive communication skills

• Collaborative and consultative approach; strong work ethic

• Experience with a CRM database, ideally Microsoft Dynamics

• Basic HTML skills

• Be part of the leading trade body for the private capital industry in the UK, supporting the growth of the industry and deepening the understanding of external stakeholders to the benefit of the industry

• Experience a friendly, engaged, and passionate work environment (with regular social activities) with a supportive culture

• A competitive salary, reflecting the requirements of the role, and a performance-related discretionary bonus

• Enjoy important benefits: 25 days holiday in addition to Bank Holidays; a 10% non-contributory pension; a non-contractual day off for your birthday

• Life and medical benefits: life assurance (4 times salary); private medical Insurance for you*; health cash plan*; critical Illness and income protection insurance*; employee Assistance Programme – includes Mental Health support, Virtual GP, Nutrition advice and Financial wellbeing

• Other benefits: interest-free season ticket loan; corporate discounts; reimbursement of up to 2 professional institutes; generous support for professional and personal development

The BVCA supports an environment that is based on merit and inclusiveness, where all employees can develop their full potential, irrespective of their race, gender, marital status, age, disability, religious belief, political opinion or sexual orientation.