Training Supervisor

Citizens Advice; Tandridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Training Supervisor to join their dedicated team. This role involves delivering impactful training programs, facilitating learning activities, and supporting the development of staff and volunteers. You will play a crucial part in maintaining quality standards and ensuring compliance with statutory obligations. If you possess excellent people skills, a flexible approach, and a keen interest in problem-solving, this is a fantastic opportunity to make a difference in the community. Join a supportive environment where your contributions will help shape the future of advice services.

Qualifications

• Experience in training and managing volunteers is essential.
• Excellent communication and organizational skills required.

Responsibilities

• Deliver and maintain the training plan to meet organizational needs.
• Coordinate and assess activities of volunteers and staff.

Skills

People Skills

Problem Solving

Flexibility

Education

Training Supervisor Certification

Experience in Advice Sector

Tools

Database Management

Job description

Citizens Advice Tandridge District have an exciting opportunity to join our small friendly advice team as a Training Supervisor, working in our Caterham and Oxted offices.

We recruit great people from a wide variety of backgrounds, not just because it is the right thing to do, but because it makes our organisation stronger. So, even if you think you do not meet all the skills, we would still love to hear from you!

You Will Be Responsible For:

• Delivering and maintaining the training plan that meets the needs of the organisation, ensuring that we meet our statutory obligations and helps us maintain our quality of advice standards.
• Preparing for and facilitating learning and development activities, such as group and one-to-one learning, to ensure the competence and continuing development of staff and volunteers.
• Reviewing, assessing and updating training pathways for different roles adapting these to individual needs as appropriate and to take account of prior learning and experience.
• Coordinating and assessing activities of volunteers and staff and take responsibility for sign off of competence on the Adviser Learning Programme.
• Working with the Advice Service Manager, supervisors, fellow learning leads and other outside agencies to provide a supportive learning environment, identifying any resource or training needs.
• Taking an active and leading role in our volunteer recruitment and induction process in conjunction with the Advice Service Manager.
• Maintaining our database of volunteers and learners, thereby enabling informed recruitment, support and training of volunteers and recording of all training activity.
• Participating in meetings both internal and external such as the Local Learning Leads forum, to identify good practice and monitor latest developments.
• Managing new learning activities and undertaking such other duties as may lie within the scope of this post, and as directed by your line manager.

You Will:

• Be a trained Training Supervisor or knowledgeable generalist adviser/caseworker and/or willing to complete the appropriate training.
• You will need excellent people skills, a flexible approach, an interest in problem solving and the ability to work both independently and as part of a team to manage a busy workload.
• We will consider applicants who have experience of working in the advice sector and of managing volunteers.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

To apply, please email [e-mail].