Training Specialist QC HUB, GSF L&D

Amazon; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Training Specialist to enhance business performance through effective training and development initiatives. The role involves monitoring performance metrics, conducting training sessions, and collaborating with operations leaders to ensure compliance and address gaps. Ideal candidates will have a background in customer service, strong organizational skills, and proficiency in data management tools.

Qualifications

• Experience in customer service and project handling is advantageous.
• Ability to present complex information to diverse audiences.
• Flexibility to work on weekends as required.

Responsibilities

• Own business goals and identify knowledge gaps.
• Conduct learning sessions on new processes via digital platforms.
• Ensure timely completion of new hire training.

Skills

Customer service

Project handling

Data management

Organizational skills

Interpersonal skills

Presentation skills

Education

Graduate in any field

Tools

MS Word

Excel

PowerPoint

Job description

The job description provides a comprehensive overview of the responsibilities and qualifications for the training specialist role. However, it contains some repetitive sections, inconsistent formatting, and extraneous details such as multiple 'Posted' dates that do not add value to the core job description. To improve clarity and professionalism, these elements should be streamlined and organized more effectively. Below is a refined version that consolidates responsibilities, removes redundancies, and enhances readability using appropriate HTML tags.

Key Job Responsibilities

1. Own business goals and intervene by identifying knowledge gaps to be filled.
2. Proactively recommend ways and support the mapped sites towards meeting business goals.
3. Track site performance proactively and pre-announce training interventions.
4. Supervise structured learning metrics and oversee their results for assigned sites or regions.
5. Manage live performance metrics end-to-end.
6. Conduct learning sessions on new processes and BQM via ITL or digital learning platforms; deliver continuous training courses.
7. Maintain data and generate reports on Excel as per business requirements.
8. Ensure timely completion of new hire training, coaching, and other performance improvement programs.
9. Partner with operations leaders during site audits to ensure process compliance and address gaps immediately.
10. Identify and certify learning coaches.
11. Lead individual improvement projects to enhance business performance.
12. Drive quality and learning metrics.
13. Conduct chime and classroom sessions for stakeholders.

Day-to-Day Activities

• Monitor daily business metrics and plan visits to hubs for performance improvement.
• Engage with hub teams to ensure effective L&D activities.
• Provide visibility on daily reports and progress updates to the Hub Training Manager.

Basic Qualifications

• Experience in customer service and project handling is advantageous.
• Ability to translate and add voice-over in regional languages.
• Support data management through analysis and reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends as required.

Preferred Qualifications

Proven experience as a Training Specialist or Trainer in a similar role.

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