Training Specialist QC HUB, GSF L&D

Amazon; Mansfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a Training Specialist to manage training programs and performance metrics across various sites. The role involves delivering training sessions, analyzing data reports, and collaborating with operational leaders to ensure effective learning and development. Ideal candidates will have a strong customer service background and proficiency in presentation tools.

Qualifications

• Experience in customer service and project handling.
• Proficiency in MS Word, Excel, and PowerPoint.
• Excellent organizational and interpersonal skills.

Responsibilities

• Own business goals and track performance metrics.
• Manage training programs and deliver learning sessions.
• Collaborate with operations leaders during audits.

Skills

Customer service

Project handling

Data management

Presentation skills

Organizational skills

Interpersonal skills

Education

Graduate in any field

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Job ID: 2984248 | ASSPL - Maharashtra - C32

Key job responsibilities

1. Own business goals and intervene by identifying knowledge gaps to be filled.
2. Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3. Proactively track mapped sites performance and pre-announce training interventions.
4. Supervise structured learning metrics and oversee their results for the assigned sites.
5. Manage live performance metrics end to end for the assigned sites.
6. Conduct learning sessions on new processes as well as BQM through ITL or digital learning as required. Deliver various training courses as part of continuous learning.
7. Maintain data and analysis reports on Excel as per business requirements.
8. Ensure timely completion of new hire training programs, coaching, and other performance improvement programs.
9. Partner with operations leaders during site audits to check process compliance and address gaps immediately.
10. Identify and certify learning coaches.
11. Lead individual improvement projects to enhance business performance.
12. Drive quality and learning metrics.
13. Conduct chime sessions and classroom sessions for stakeholders.

Additional responsibilities

1. Track daily business metrics and plan visits to mapped hubs for metric improvement.
2. Engage with hub team members to ensure effective delivery of L&D activities.
3. Provide visibility on daily reports and progress updates to the Hub Training Manager.

BASIC QUALIFICATIONS

• Experience in customer service and project handling is an advantage.
• Ability to translate content and add voice-over in regional languages.
• Support data management through analysis and accurate reporting.
• Ability to present complex information to diverse audiences.
• Proficiency in MS Word, Excel, and PowerPoint.
• Graduate in any field.
• Excellent organizational and interpersonal skills.
• Flexibility to work on weekends if required.

PREFERRED QUALIFICATIONS

Proven experience as a Training Specialist or Trainer in a similar role.

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Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.