Training Specialist - French, AGI Data Services

Amazon Jobs; Cambridge; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global technology firm based in Cambridge is seeking a Training Specialist to facilitate an exceptional learning experience for the AGI-DS organizational team. This role involves managing classroom training, evaluating trainee performance, and collaborating with the Training Manager to innovate training approaches. Fluency in English and French, along with relevant educational background, is required. An inclusive company culture promotes diversity and success.

Qualifications

• Good working knowledge (B2+) in both spoken and written English.
• C1+ or equivalent fluency in French.
• Learning/training experience and/or certification required.

Responsibilities

• Facilitate classroom training following the approved curriculum.
• Evaluate trainee performance daily to identify improvement areas.
• Ensure organized and productive learning environment.

Skills

Planning and organization

Collaboration skills

Communication skills

Technical explanation

Adaptability to learning methods

Education

Bachelor’s degree in communication, education or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

eLearning development tools (Captivate, Articulate, Camtasia)

Job description

AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.

We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now. Do you want to be a part of it? Then read on!

The Training Specialist provides an exceptional learning experience, facilitating blended learning for the AGI-DS org. The role requires the ability to support planning, scheduling, coordination and execution of end-to-end training. The Training Specialist will work close with the Training Manager to track and drive completion of training reporting and task completion through the Learning Management System (LMS). Training Specialists also work to identify areas of improvement at a site level and to drive innovation within training approaches.

Key Job Responsibilities

• Facilitate classroom training following the approved curriculum.
• Actively work to maintain theoretical proficiency in assigned trainings. Maintain expertise in their current role by staying current on tools, process, procedures, and training techniques.
• Manage the classroom to ensure an organized and productive learning environment for all trainees.
• Evaluate trainee performance on a daily basis to identify opportunity areas and help improve performance accordingly.
• Ensure trainee success by providing coaching & feedback during training and providing feedback to Training Manager on trainee engagement and performance.
• Share batch-related observations with the respective Training Manager so that they can take corrective action.
• Manage relevant tasks within the Learning Management System (LMS), such as enrolment and scheduling of learners & trainings, and troubleshoot any implementation issues.
• Publish training reports as per the agreed standard/template.
• Collect the feedback on the effectiveness of the training programs/modules/content through training surveys, ongoing observations or while taking the course(s) and shares it with the relevant stakeholders.
• Communicate with the relevant stakeholders on the progress and needs of ongoing trainings.

Qualifications

• Bachelor’s degree or significant college course work, in communication, education or related field
• Good working knowledge (B2+) in both spoken and written English
• C1+ or equivalent fluency in French language
• Learning/training experience and/or certification
• Skilled in and can demonstrate experience with planning, creating, implementing, delivering and assessing various types of training
• Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers
• Excellent collaboration, coordination and organisation skills
• Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings
• Knowledge of adult learning and training practices
• Experience working with remote teams
• Competent user level of Microsoft Office tools (Word, Excel and PowerPoint)
• Bachelor’s Degree in relevant field
• Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio/Storyline, Camtasia, Adobe Photoshop/Illustrator, or Flash
• Ability to use multiple learning methods and link appropriate methods with subject matter
• Experience working with a globally-distributed management organization

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.