Training Officer - Single Point of Access & Front of House

NHS; City Of London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A London healthcare provider is looking for a dedicated Training Officer to deliver effective training and support quality improvement initiatives. The ideal candidate will have experience in teaching, excellent communication skills, and a strong educational background, including GCSE qualifications. This role offers a salary between £33,094 to £36,195 annually and is based in Central London. Join a collaborative team focused on delivering high-quality training and care.

Benefits

Comprehensive induction

Car lease scheme

Flexible working options

Training and development

Qualifications

• Experience of working in the NHS/Public sector is essential.
• Knowledge of teaching, training, or learning and development principles.

Responsibilities

• Deliver engaging and effective training sessions.
• Coach colleagues and contribute to quality improvement initiatives.
• Create and maintain training materials.

Skills

Experience in teaching or training

Excellent communication skills

Ability to work effectively in a team

Proficiency in MS Word, Excel, PowerPoint

Education

Good general standard of education to GCSE Level (Grade A-C)

Educated to diploma level or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

Overview

Are you passionate about empowering others through high-quality training? Central London Community Healthcare (CLCH) is looking for a dedicated Training Officer to help shape the future of care delivery. Based at Woodfield Medical Centre (W9 3XZ), with occasional travel to other sites across Inner North West London, you'll play a key role in supporting our mission to deliver outstanding care closer to home.

If you have experience in teaching or training, excellent communication skills, and a commitment to continuous improvement, we'd love to hear from you. This is a fantastic opportunity to join a diverse, collaborative, and forward-thinking team.

We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.

Main duties

• Deliver engaging and effective training sessions for Single Point of Access (SPA) Administrators and Front of House (FOH) Reception teams.
• Coach colleagues and contribute to quality improvement initiatives that enhance service delivery.
• Create and maintain training materials tailored to evolving needs.
• Lead local departmental inductions and support data analysis to inform training strategies and service development.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme (only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

• Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

• Previous experience in a similar training role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of using patient administration systems
• Experience of dealing with enquiries from the public and partner organisations
• Experience of prioritising workload to meet conflicting demands
• Experience of supervising staff
• Experience of organising meetings and events including speakers
• Experience of working in the NHS/Public sector
• Experience of working with the general public in a customer or client-facing role

Skills & Knowledge

• Knowledge of a range of administrative/secretarial procedures
• Understanding of patient pathways and medical terminology in own area of work
• Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
• Understands the need for confidentiality, including electronic information
• Knowledge of and commitment to equal opportunities
• Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
• Ability to work effectively in a team and autonomously
• Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
• Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
• PowerPoint presentation and set up
• Experience of taking, producing and distributive formal minutes
• Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
• Knowledge of teaching, training, or learning and development principles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £33,094 to £36,195 a year, inclusive of HCAS