Training Officer - Single Point of Access & Front of House

Central London Community Healthcare NHS Trust; City Of London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A community healthcare provider in London is seeking a dedicated Training Officer to deliver effective training and support service delivery. This position requires excellent communication skills and experience in teaching or training. Join a diverse and collaborative team that values continuous improvement and equal opportunity.

Benefits

Comprehensive induction

Flexible working options

Annual travel card loan

Training and development support

Qualifications

• Previous experience in a training role.
• Experience in inputting data to IT systems.
• Experience in organizing meetings.

Responsibilities

• Deliver engaging training sessions.
• Coach colleagues to improve services.
• Lead departmental inductions.

Skills

Communication skills

Ability to work in a team

Knowledge of administrative procedures

Proficiency in MS Office

Understanding of patient pathways

Education

Good general standard of education to GCSE Level

Educated to diploma level or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Overview

Are you passionate about empowering others through high-quality training? Central London Community Healthcare (CLCH) is looking for a dedicated Training Officer to help shape the future of care delivery. Based at Woodfield Medical Centre (W9 3XZ), with occasional travel to other sites across Inner North West London, you\'ll play a key role in supporting our mission to deliver outstanding care closer to home. If you have experience in teaching or training, excellent communication skills, and a commitment to continuous improvement, we\'d love to hear from you. This is a fantastic opportunity to join a diverse, collaborative, and forward-thinking team. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.

Responsibilities

• Deliver engaging and effective training sessions for Single Point of Access (SPA) Administrators and Front of House (FOH) Reception teams.
• Coach colleagues and contribute to quality improvement initiatives that enhance service delivery.
• Create and maintain training materials tailored to evolving needs.
• Lead local departmental inductions and support data analysis to inform training strategies and service development.

About Us / Benefits

Just as we care about our patients\' well-being, we care about yours!

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme (only available for Band 5 and up)
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it\'s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Details

Date posted: 08 October 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £33,094 to £36,195 a year per annum, inclusive of HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 824-INNER-7490053
Job locations: The Medical Centre, 7e Woodfield Road, London, W9 3XZ

Job Description

Job responsibilities: Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.

Qualifications

Essential

• Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
• Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

• Previous experience in a similar training role
• Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
• Experience of using patient administration systems
• Experience of dealing with enquiries from the public and partner organisations
• Experience of prioritising workload to meet conflicting demands
• Experience of supervising staff
• Experience of organising meetings and events including speakers

• Desirable: Experience of working in the NHS/Public sector
• Desirable: Experience of working with the general public in a customer or client-facing role

Skills & Knowledge

Essential

• Knowledge of a range of administrative/secretarial procedures
• Understanding of patient pathways and medical terminology in own area of work
• Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
• Understands the need for confidentiality, including electronic information
• Knowledge of and commitment to equal opportunities
• Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
• Ability to work effectively in a team and autonomously
• Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
• Demonstrable knowledge and understanding of safeguarding children and vulnerable adults

• Desirable: PowerPoint presentation and set up
• Desirable: Experience of taking, producing and distributive formal minutes
• Desirable: Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
• Desirable: Knowledge of teaching, training, or learning and development principles

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer: Central London Community Health Trust
Address: The Medical Centre, 7e Woodfield Road, London, W9 3XZ
Website: https://clch.nhs.uk/