Training Manager UK

JR United Kingdom; Slough; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company seeks a passionate Training Manager to enhance training initiatives across major UK retail partners. Key responsibilities include training delivery, retail partnership management, and tracking training effectiveness. Ideal candidates should have a strong background in luxury retail and excellent communication skills.

Benefits

Opportunity to represent an innovative luxury skincare brand.

Collaborative work environment.

Career development opportunities.

Competitive salary and benefits package.

Qualifications

• 3+ years’ experience in training or education roles in beauty/luxury retail.
• Strong knowledge of the UK luxury skincare market.
• Experience with Space NK, Harrods, or Selfridges is desirable.

Responsibilities

• Design and deliver in-person and virtual training sessions.
• Build relationships with retail partner education teams.
• Track training effectiveness using KPIs.

Skills

Training delivery

coaching

communication skills

presentation skills

knowledge of luxury skincare

Job description

Location: London, UK (with regular travel across stores)

Contract Type: Full-Time

Role Overview

We are seeking a passionate, dynamic, and results-driven Training Manager to lead and elevate training initiatives across our key UK retail partners – Space NK, Harrods, and Selfridges. The ideal candidate will be instrumental in ensuring a consistent and premium brand experience across all touchpoints, empowering retail teams to embody the 111SKIN DNA and drive exceptional customer engagement and sales performance.

Key Responsibilities

Training Delivery & Development

• Design and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.
• Develop tailored training plans and calendars in line with retail partner needs and seasonal brand focuses.
• Deliver onboarding and refresher training on brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.
• Support the implementation of new product launches with impactful, sales-driven education.

Retail Partnership Management

• Build and maintain strong relationships with store managers, area managers, and retail partner education teams.
• Act as the key liaison between 111SKIN and retail partners regarding training needs, feedback, and performance.
• Attend partner events, store visits, and sales floor time to ensure training is driving measurable results.

Team Performance & Development

• Coach and motivate retail sales staff and brand ambassadors to achieve individual and team targets.
• Identify knowledge gaps and implement targeted training strategies to improve performance.
• Champion and develop a culture of learning, excellence, and brand advocacy.

Reporting & KPIs

• Track and evaluate training effectiveness using KPIs including sales uplift, mystery shop scores, and staff feedback.
• Provide regular reports on training activity, team performance, and strategic recommendations to senior leadership.
• Monitor competitor activity and adapt training strategies to maintain a competitive edge.

Skills & Experience Required

• 3+ years’ experience in training or education roles within the beauty or luxury retail industry.
• Strong knowledge of the UK luxury skincare and cosmetics market.
• Proven experience working with or for Space NK, Harrods, or Selfridges is highly desirable.
• Passionate about skincare, with excellent product and ingredient knowledge.
• Confident facilitator with outstanding presentation and communication skills.
• Proficient in creating engaging training materials, both in-person and digital.
• Flexible, self-motivated, and comfortable working in a fast-paced, evolving environment.
• Willingness to travel regularly within the UK.

What We Offer

• Opportunity to represent one of the world’s most innovative luxury skincare brands.
• Collaborative and dynamic work environment.
• Career development within a fast-growing global company.
• Competitive salary and benefits package.

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Created on 10/06/2025 by JR United Kingdom