Training Manager - Retail Education

Michael Page (UK); London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury skincare brand in London is seeking a Training Manager to design and deliver engaging training for in-store teams. You will manage retailer relationships and ensure impactful training aligns with business goals. A strong background in luxury retail and excellent communication skills are essential for this role. The position offers a competitive salary and opportunities for career development within a dynamic environment.

Benefits

Career development

Collaborative work environment

Competitive salary and benefits

Qualifications

• 3+ years' experience in training or education roles in beauty or luxury retail.
• Strong knowledge of the UK luxury skincare and cosmetics market.
• Excellent presentation and communication skills.

Responsibilities

• Design and deliver engaging training for in-store teams.
• Build relationships with store managers and retail education teams.
• Attend partner events and ensure training drives results.

Skills

Training delivery

Relationship management

Presentation skills

Product knowledge

Job description

• Opportunity to lead from the front
• Both operational and design aspects to this role

About Our Client

This client is a science-led luxury skincare brand.

Job Description

• 
  
  Training Delivery & Development
  
  
  • Design and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.
  • Develop tailored training plans and calendars aligned with retail partner needs and seasonal focuses.
  • Deliver onboarding and refresher training covering brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.
  • Support new product launches with impactful, sales-driven education.
  
  
  Retail Partnership Management
  
  
  • Build and maintain strong relationships with store managers, area managers, and retail education teams.
  • Act as the key liaison between the brand and retail partners to address training needs, gather feedback, and monitor performance.
  • Attend partner events, store visits, and spend time on the sales floor to ensure training drives measurable results.

The Successful Applicant

• 3+ years' experience in training or education roles within the beauty or luxury retail industry.
• Strong knowledge of the UK luxury skincare and cosmetics market.
• Proven experience working with or for Space NK, Harrods, or Selfridges is highly desirable.
• Passionate about skincare, with excellent product and ingredient knowledge.
• Confident facilitator with outstanding presentation and communication skills.
• Proficient in creating engaging training materials, both in-person and digital.
• Flexible, self-motivated, and comfortable working in a fast-paced, evolving environment.
• Willingness to travel regularly within the UK.

What's on Offer

• Collaborative and dynamic work environment.
• Career development within a fast-growing global company.
• Competitive salary and benefits package.