Training Manager

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• Identify the annual training needs of the organisation: care, customer service, best resident experience by reviewing what is in place internally and externally by meeting with managers, talking with employees, reviewing supervisions and completing investigatory work.
• Working with the Learning and Development Business Partners in the ongoing oversight and compliance with MAYBO, Highfields (EFAW) and the like.
• Being trained in both MAYBO and EFAW to oversee the ongoing delivery, compliance and training.
• Continually develop and implement internal and external progression pathways. Analyse how training has contributed to ‘best practice’ and what motivates and enables individuals and teams to deliver outstanding services.
• Work in collaboration with the Quality Lead to identify areas for development in line with each service improvement plan.
• Continuous review of current and potential approaches to training, using a system to identify ‘what works’ (least effort/greatest results) potentially including web-based seminars, printed manuals, group sessions, training videos, eLearning, Distance Learning.
• Oversee the training programme that delivers effective training based on results (embedded implementation) within a defined budget.
• Maintain a reputation for the delivery of outstanding training which both enhances our reputation and provides revenue to improve resources.
• Build new relationships with local services to deliver efficient and effective training across the care sector.
• Work in collaboration with other training providers, sector skills councils, qualification providers, to identify funding, collaborative opportunities and best use of resources for our staff and that of our collaborators.
• Design and deliver elements of the training programme (in person, on Teams, course materials, online training programmes etc) where required.
• Report on updates required to knowledge base, equipment, procedure, in collaboration with Head of Estates & IT, Clinical Matron, Quality Lead and Managing Director to ensure staff have the resources they need to do their job both efficiently and effectively.
• Monitor training programmes to ensure that they are effective and develop them as required.
• Develop annually an overall training programme for the organisation including inductions, organising information technology and other equipment, and managing course enrolment.
• Be abreast of the development in Health and Social Care by attending regular meetings, conferences, and seminars.
• Research and develop understanding of new educational and training techniques and methods.
• Oversee the completion of the Care Certificate for relevant staff.
• Line Manage the training team.
• To carry out tasks delegated by the Head of HR within the scope of the training manager role.
• To update and maintain accurate training records and produce training Certificates in a timely manner.
• To keep up to date with all legislation, and regulations within the areas where Swallowcourt deliver training.

In line with Health and Safety Policy the job holder is expected to:

• Take reasonable care of his/her own health, safety and welfare and that of other people who may be affected by his/her actions or omissions.
• To comply with health and safety law and Health and safety Policies and Procedures.
• Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.
• To ensure adherence to Data Protection Regulations.

The job holder is also expected to:

• Act in an honest, responsible and respectful manner to others.
• Be responsible for their own professional conduct.
• Comply everywhere and in all circumstances with the laws and regulations connected with their activities.
• Comply with our obligations to our key stakeholders.
• To attend mandatory training as required.

Person specification

Description Rating (Essential/ Desirable)

• Good general level of education - E
• Supervisory experience - E
• Previous team management experience- E
• Minimum PTLLs or other relevant trainer’s qualification - E
• Solution focused - E
• Coaching/mentoring trained - D
• Training experience preferably within Health & Social care setting - E