Training Manager

JR United Kingdom; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Training Manager to join its Digital Transformation team. The successful candidate will work on enhancing training delivery related to the Hardy Operating System Support tools, engage with stakeholders, and develop a training curriculum tailored to business operations. Experience in designing and delivering effective training programs within complex ecosystems is essential.

Qualifications

• Experience in complex ecosystem environments.
• Strong background in developing self-serve training materials.
• Ability to deliver training effectively.

Responsibilities

• Develop and implement training curriculum aligned with operational needs.
• Deliver training to the Hardy OSS User Community.
• Create and update training materials.

Skills

Training design

Training delivery

Organizational skills

Coordination skills

Job description

MBNL is jointly owned by EE and Three, two of the UK’s most recognisable and innovative mobile operators. Our mission is to create maximum value for our Shareholders, by delivering and managing the mobile infrastructure that enables digital Britain

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The Digital Transformation team has been created to support the delivery of Hardy Operating System Support (OSS) enhancements throughout the organisation.

The Hardy OSS is the agreed modernised technology environment that has replaced over 40 legacy tools and changed the overarching process and data associated to these tools.

We are looking for a Training Manager to join the Digital Transformation team, who will work with the business SMEs to define, support and deliver end user training on the Hardy OSS tools to the impacted MBNL organisation, shareholders and Supply Chain Ecosystem.

What you will do:

• Work closely with business SMEs to define, develop, deliver, and implement a training curriculum in line with the operational business needs with a focus on logical E2E business processes.
• Successfully deliver Hardy OSS training to the impacted Hardy OSS User Community.
• Update previously created training material so that it remains current and valid.
• Join multiple project teams to represent the training requirement aspect of each programme
• Attend and facilitate change impact assessment workshops to understand BAU impact
• Utilise the technical training provided by the service providers and design and deliver bespoke training solutions to support the business with transformational change. This could include quick reference guides, self-learning guides, videos, and workshops.
• Work with Business Process Owners to evaluate and assess impact of change post go-live to ensure the training has met its objectives
• Create relationships with and manage the Hardy OSS User Community to ensure that they are equipped with the knowledge, skills and capabilities to deliver training to end users.

What we are looking for:

• Experience of successfully working within a complex ecosystem such as JV
• Extremely strong training design skills and experience building a range of self-serve materials with the supplier
• Expert training delivery skills and experience
• Exceptional organisational and coordination skills

Nice to have:

• Experience in the telecom sector.
• Prior experience of working on a large transformation programme.

MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

To apply for the Training Manager please send your CV and portfolio to [e-mail]

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Created on 04/06/2025 by JR United Kingdom