Training Manager

White Rabbit Projects; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Training Manager to enhance service excellence across its portfolio. This role focuses on developing front-of-house teams through innovative training programs, ensuring that every guest experience reflects the company's commitment to quality and warmth. Join a team that values tradition and authenticity while fostering a supportive learning environment. If you are passionate about elevating hospitality standards and driving team success, this opportunity is perfect for you.

Benefits

Competitive salary

Achievable bonus scheme

24/7 access to GP

Discounts at restaurants

Daily coffee allowance

Constant training opportunities

Generous refer-a-friend scheme

Cycle to work scheme

Hospitality Rewards App

Employee recognition programs

Qualifications

• Proven experience in hospitality training & quality management.
• Strong leadership and communication skills.

Responsibilities

• Design and manage engaging training programs for FOH teams.
• Monitor service quality and identify areas for improvement.

Skills

Hospitality Training

Quality Management

Leadership

Communication

Guest Experience Management

Education

Experience in Hospitality

Job description

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White Rabbit Projects provided pay range

This range is provided by White Rabbit Projects. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

TRAINING MANAGER OPPORTUNITY - JOIN LINA STORES!

At Lina Stores, hospitality is more than just service—it’s an experience, a tradition, and a celebration of Italy’s rich culinary heritage. From the warmth of a welcoming smile to the finesse of impeccable service, every detail matters. As we continue to grow, we are looking for an operationally focused Training Manager who shares our passion for excellence

About Us

Ranked on the Sunday Times Best Places to Work 2024, Bar Lina started as a hidden gem in the heart of Soho, offering a unique and intimate speakeasy experience. As part of the Lina Stores family, we celebrate Heritage, Authenticity, and Quality, curating meticulously crafted cocktails that highlight the art of mixology.

Since 1944, Lina Stores has been known for its fresh, handmade pasta, meats, cheeses, and antipasti—all imported from Italy. Guests can enjoy Italian dining in our restaurants, shop at our delicatessens, and now experience the finest Italian aperitivi and digestivi at Bar Lina.

About The Role

As our Training Manager, you will be at the heart of our service culture, ensuring every guest encounter reflects warmth, generosity, and excellence. You’ll lead the training and development of our front-of-house (FOH) teams, instilling a passion for hospitality and driving exceptional service across our portfolio.

WHAT WILL I BE DOING?

• Design, implement, and manage engaging training programs to develop exceptional FOH teams.
• Monitor service quality, conduct audits, and identify areas for improvement to elevate guest satisfaction.
• Coach and mentor teams, fostering a culture of excellence, teamwork, and personal development.
• Champion innovation, incorporating the latest trends in hospitality training and guest engagement.
• Collaborate closely with leadership, operations, and culinary teams to ensure seamless service.
  
  

What We’re Looking For:

• Proven experience in hospitality training & quality management within high-end restaurant operations.
• A passion for service excellence, with the ability to inspire and develop teams.
• Strong leadership, communication, and people skills to create an engaging and supportive learning environment.
• Experience with service quality audits, guest experience management, and leadership coaching.
• A deep understanding of Italian hospitality traditions and a commitment to elevating guest experiences.
  
  

BENEFITS - WHY WORK WITH LINA STORES?

• Competitive salary & career progression in the London hospitality industry.
• Achievable bonus scheme worth up to 10% of your annual salary.
• 24/7/365 access to GP and prescription service.
• Up to 30% off all our restaurants, bars, and delicatessens.
• Up to 30% off our sister restaurants (Island Poke & Kricket).
• Daily coffee allowance and homemade nutritious meals on shift.
• Constant training and a clear development path to further your career in hospitality.
• Generous refer-a-friend scheme.
• Cycle to work scheme.
• Hospitality Rewards App.
• Wagestream platform for financial flexibility.
• Employee and Leader of the Quarter recognition.
• Staff parties and team events that foster Community and Generosity.
  
  

HOW TO APPLY - JOIN LINA STORES TODAY!

If you’re a passionate hospitality professional looking to make an impact, we’d love to hear from you. Apply now and be part of a team that celebrates exceptional hospitality with heart.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Restaurants

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