Training Manager

JR United Kingdom; Cambridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

Une entreprise de télécommunications recherche un Manager de Formation pour soutenir les utilisateurs de leur nouveau système Hardy OSS. Le candidat idéal travaillera étroitement avec des experts pour concevoir et livrer des solutions de formation sur mesure, garantissant que les utilisateurs sont bien équipés pour naviguer dans des processus complexes. Une expérience préalable en transformation ou dans le secteur des télécommunications est un atout.

Qualifications

• Expérience de travail dans un écosystème complexe.
• Compétences fortes en conception de formations.
• Expérience dans la livraison de formations.

Responsibilities

• Développer et livrer un curriculum de formation adapté aux besoins opérationnels.
• Mettre à jour le matériel de formation existant.
• Évaluer l'impact de la formation post-lancement.

Skills

Training design skills

Training delivery skills

Organizational skills

Coordination skills

Job description

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MBNL is jointly owned by EE and Three, two of the UK’s most recognisable and innovative mobile operators. Our mission is to create maximum value for our Shareholders, by delivering and managing the mobile infrastructure that enables digital Britain

The Digital Transformation team has been created to support the delivery of Hardy Operating System Support (OSS) enhancements throughout the organisation.

The Hardy OSS is the agreed modernised technology environment that has replaced over 40 legacy tools and changed the overarching process and data associated to these tools.

We are looking for a Training Manager to join the Digital Transformation team, who will work with the business SMEs to define, support and deliver end user training on the Hardy OSS tools to the impacted MBNL organisation, shareholders and Supply Chain Ecosystem.

What you will do:

• Work closely with business SMEs to define, develop, deliver, and implement a training curriculum in line with the operational business needs with a focus on logical E2E business processes.
• Successfully deliver Hardy OSS training to the impacted Hardy OSS User Community.
• Update previously created training material so that it remains current and valid.
• Join multiple project teams to represent the training requirement aspect of each programme
• Attend and facilitate change impact assessment workshops to understand BAU impact
• Utilise the technical training provided by the service providers and design and deliver bespoke training solutions to support the business with transformational change. This could include quick reference guides, self-learning guides, videos, and workshops.
• Work with Business Process Owners to evaluate and assess impact of change post go-live to ensure the training has met its objectives
• Create relationships with and manage the Hardy OSS User Community to ensure that they are equipped with the knowledge, skills and capabilities to deliver training to end users.

What we are looking for:

• Experience of successfully working within a complex ecosystem such as JV
• Extremely strong training design skills and experience building a range of self-serve materials with the supplier
• Expert training delivery skills and experience
• Exceptional organisational and coordination skills

Nice to have:

• Experience in the telecom sector.
• Prior experience of working on a large transformation programme.

MBNL – building strength through inclusion. At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers. We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities. MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

To apply for the Training Manager please send your CV and portfolio to [emailprotected]