Training Coordinator (Health & Safety)

ZipRecruiter; Royal Leamington Spa; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Job Description

Training Coordinator (EHS)

Contract (Maternity Cover - until October 25)

Hybrid working - Woodland Grange, Leamington Spa (Once training is completed)

Full time, Mon - Fri, 9-5

Make UK is the UK’s leading trade body for the manufacturing and engineering sector. Collectively we represent 20,000 companies of all sizes, from start-ups to multinationals, across engineering, manufacturing, technology and the wider industrial sector. Everything we do – from providing essential business support and training to championing manufacturing industry in the UK is designed to help British manufacturers compete, innovate and grow.

This position will sit in the Health & Safety division of the business, where we provide both bespoke and accredited training (IOSH, Nebosh, IEMA) and consultancy to a range of businesses. You will review and manage bookings and the accompanied administration and coordination.

Key Responsibilities:

• Review and manage bookings for EHS training requests from clients, ensuring the accuracy and quality of booking forms.
• Coordinate with third-party training suppliers to source appropriate courses based on client requirements, focusing on Health & Safety training.
• Liaise with trainers and associate trainers, making necessary arrangements for travel, accommodation, and other logistics as required.
• Send calendar invitations via Outlook to confirm course bookings, ensuring the correct template is used.
• Distribute joining instructions for confirmed courses, following the appropriate format.
• Book venues as needed, coordinating trainer and supplier availability with venue schedules.
• Manage client relationships, addressing issues, discrepancies, or incomplete Health & Safety/Compliance training requests by escalating to Manager when necessary.
• Meet service levels and KPIs, ensuring timely delivery of training and maintaining high-quality standards at each stage of the booking process.
• Accurately log all activities in a shared tracker (currently in Excel) using the agreed format.
• Strong proficiency in Excel, with the ability to manage multiple spreadsheets simultaneously, and confidently use Outlook and TEAMS. ESSENTIAL.
• Order print materials for trainers and associate trainers ahead of course delivery, ensuring the accuracy of all postal addresses.
• Sense-check all calendar invites, purchase orders (POs), joining instructions, and information in the SharePoint tracker to ensure accuracy and consistency.
• Seek support when needed – ensuring the guidance provided is understood and applied to the task.
• Keep team/Manager updated on any escalations/ challenging bookings.

About you

• Proficient in multitasking, with the ability to prioritise and manage conflicting or changing workloads.
• Highly organised, with the capability to adhere strictly to established processes and procedures.
• Strong attention to detail and a high level of accuracy, aptitude, and diligence, which are essential for success in this role.
• Takes full ownership of bookings from start to finish, ensuring that each step meets the required KPIs.
• Supports the Manager with additional tasks as needed, contributing to overall team efficiency.
• Responsive to feedback, with the ability to apply constructive input to improve performance and enhance efficiency in tasks.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.