Training Coordinator - 6-Month Fixed Term Contract

JR United Kingdom; Bolton; On-site; GBP 30,000; Full time

Job summary

A leading company is seeking an organised administrator to manage the development and delivery of training courses both in the UK and overseas. The role involves extensive scheduling and administrative duties, client communication, and coordination with tutors. With ICE Group's strong values and commitment to employee wellbeing, this position offers a supportive working environment along with a generous benefits package.

Benefits

25 days annual leave plus Bank Holidays

Annual £100 allowance towards wellbeing

Up to 8% pension scheme contribution

Cycle to work scheme

Interest-free season ticket loan

24-hour employee support line

Death in service benefit

Shutdown over Christmas period

Big Gym membership savings

Qualifications

• Previous experience in training/events administration.
• Database management and reporting experience.
• Attention to detail and excellent telephone skills required.

Responsibilities

• Manage the scheduling and administration of ICET Public and In-House training courses.
• Answer client queries and source tutors and venues for training.
• Handle registration and confirmation of delegates for courses.

Skills

Database management

Attention to detail

Strong teamwork

Customer service

Tools

Salesforce

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Institution of Civil Engineers (ICE)

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Hybrid

Salary - £30000

The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. Thomas Telford Limited is the commercial arm of the Institution of Civil Engineers.

The Role:

We are looking for an organised administrator who will be responsible for managing the development and delivery of ICE Training public & In-house courses in the UK and Overseas.

In addition, you will be an ambassador for the values of the ICE Group, delivering a customer first approach in all aspects of your role.

Duties and Responsibilities:

• The scheduling, monitoring and administration of all aspects of ICET Public training courses including associated online training and registrations for all UK and international programmes.
• The scheduling, monitoring and administration of all aspects of ICET In-House training courses including associated online training and registrations for all UK and international programmes.
• Responsible for registration and confirmation of delegates on public courses and ensuring that all joining instructions are sent out 14 calendar days prior to the course date.
• Responsible for informing relevant delegates on cancellation of any public courses 14 calendar days prior to the course date.
• Answering any potential client queries on public training and providing information on course content, locations and availability via telephone and email.
• Sourcing tutors for public training courses.
• Sourcing suitable venues for public training dates in line with budgetary constraints.
• Administration of eLearning LMS setting up new users, cancelling users and working in conjunction with developers on any issues arising.
• Provide cover for other team members when required.
• Booking accommodation and travel for tutors for training working in line with Tutors Handbook.
• Process all public tutor/venue invoices through the Purchase Order system before passing to finance for payment.

About You:

• Previous experience of working in a training/events administration role.
• Experience of database management and associated reporting is essential.
• Some budgetary experience would be beneficial,
• Salesforce experience is desirable but not essential as training will be given.
• Attention to detail and a superb telephone manner are essential.
• Possess an innovative and professional approach.
• Strong teamwork and people skills.

ICE Group benefits include:

• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well-being
• Up to eight per cent of salary contributed to a personal pension scheme
• 24-hour employee support line
• Death in service benefit equivalent to one year’s salary
• Interest free season ticket loan
• Cycle to work scheme
• Big Gym membership savings with the Gymflex scheme

ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.