Training Coordinator

VeloMini; Redhill; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Global Training Coordinator to lead the coordination of training programs and student advisory services. This role focuses on ensuring compliance with external accreditation requirements while driving proactive revenue generation across various disciplines. The ideal candidate will have a strong background in stakeholder management, excellent communication skills, and proficiency in digital technologies. Join a dynamic team where you will play a key role in enhancing the learning experience and supporting students through their training journey. This position offers opportunities for professional growth and development in a collaborative environment.

Qualifications

• 3+ years experience as a training coordinator or similar role.
• Educated with qualifications in education or business management.

Responsibilities

• Manage enquiries via email, phone, and helpdesk ticketing.
• Coordinate training schedules balancing customer needs and trainer availability.

Skills

Stakeholder Management

Written Communication

Customer Experience

Administrative Skills

Attention to Detail

Multitasking

Education

Qualifications in Education

Qualifications in Business Management

Tools

Microsoft D365

Learning Management Systems (Totara)

eLearning Platforms

Job description

Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection systems for ports, borders, military, high-threat facilities, and checkpoints. Our innovative solutions help combat terrorism, drug smuggling, illegal immigration, and trade fraud. We are committed to excellence in imaging performance, design innovation, and uncompromising quality.

About The Role

The Rapiscan Systems Learning Academy, an externally accredited outstanding training provider, is seeking a Global Training Coordinator. This role involves leading daily coordination, student advisory, and digital technology administration. The focus is on proactive revenue generation across multiple disciplines while ensuring student support meets external accreditation requirements.

Key Responsibilities

1. Manage and respond to enquiries via email, telephone, and ticketing helpdesk.
2. Verify legal and contract agreements, ensuring meticulous attention to detail.
3. Provide pricing information for various training offerings.
4. Oversee internal training administration, including scheduling and room bookings.
5. Prepare and send formal training pricing quotations using Microsoft D365.
6. Coordinate training schedules, balancing customer needs with trainer availability.
7. Handle compliance documentation and procedures.
8. Finalize completed training by certifying and following established processes.
9. Provide necessary documentation to support invoicing processes.
10. Monitor and manage training backlogs to meet monthly revenue goals.
11. Report training backlog status to management monthly.

Educational Services

1. Support wider Customer Experience projects as required.
2. Efficiently enrol students in training courses using diverse systems and technologies.
3. Serve as the primary point of contact for students, addressing inquiries promptly.
4. Offer guidance and support to prospective students.
5. Oversee the student onboarding process to ensure compliance with accreditation requirements.

Digital Learning

1. Address general and technical queries from learners.
2. Manage user uploads and routine administrative tasks.
3. Process password resets efficiently.

Qualifications

1. Minimum of 3 years experience as a training coordinator or similar role.
2. Educated to an appropriate level with qualifications in education or business management.
3. Proven track record of professional stakeholder management.
4. Excellent written communication skills with attention to detail.
5. IT savvy with knowledge of presentation tools and Microsoft applications.
6. Experience coordinating multiple training events in a corporate setting.
7. Strong administrative skills with accuracy and multitasking ability.
8. Familiarity with learning management systems (preferably Totara) and eLearning platforms.

Requirements

1. Exceptional customer experience and communication skills.
2. Successful completion of Background Check (CRC) and Counter Terrorism Check (CTC).
3. Proof of right to live and work in the UK.

Preferred Qualifications

1. Qualification in training or learning quality assurance.
2. Knowledge of online delivery tools.
3. Proven knowledge of the full training cycle.
4. Familiarity with traditional and modern job training methods.

Location:
Redhill with occasional travel required.