Training & Compliance Lead

Phoenix Energy; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading utility company in Northern Ireland is seeking a dedicated Training and Development professional. This role involves supporting training programs and compliance obligations while fostering relationships with key stakeholders. The ideal candidate should have at least three years of experience in training delivery and a minimum of 5 GCSEs including English and Maths. The position offers benefits including a competitive salary, annual bonus potential, and pension contributions.

Benefits

Competitive starting salary

Annual bonus opportunity

20 days annual leave plus 11 bank holidays

Company pension scheme

Life assurance

Private medical insurance

Free staff transport

Qualifications

• At least three years’ experience in training delivery, instructional design or learning and development.
• At least one years’ experience developing training materials and procedures.

Responsibilities

• Support training requirements and compliance obligations.
• Manage stakeholder relationships with training providers and regulatory bodies.
• Design and deliver training programmes for customer service procedures.

Skills

Training & Development

Diary Management

Education

Minimum of 5 GCSE passes (or equivalent) including English and Maths

Job description

This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers.

As an equal opportunity employer, we welcome applications from all ages and backgrounds.

Key Responsibilities

• Training Support and Development - Proactively support the Customer Services and Operations Manager in assessing training requirements and compliance obligations across all CS operational areas, developing and delivering appropriate training solutions to ensure regulatory adherence and service excellence.
• Stakeholder Relationship Management - Develop positive and constructive relationships with key stakeholders and external training providers, regulatory bodies, and industry partners to ensure training programmes meet current standards and compliance requirements.
• Training Programme Design and Delivery - Actively support the design, implementation, and delivery of comprehensive training programmes for CS procedures; some examples include call handling, Connection and Asset Maintenance planning, and emergency response protocols to ensure safe and compliant service delivery. Develop and maintain training materials that support CS staff ensuring they are equipped to deliver services that meet regulatory standards and customer expectations.

Further details can be found in the Job Description below:

Person Specification

Essential qualifications

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above

Essential experience

• At least three years’ experience working in training delivery, instructional design or learning and development.
• At least one years’ experience developing training materials and procedures.

What’s in it for you

• a competitive starting salary.
• an opportunity to earn a 6-9% on target annual bonus
• you will receive 20 days annual leave plus 11 bank holidays (this increases with length of service).
• enrollment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%.
• life assurance whist employed by the Company.
• private medical insurance upon meeting qualifying criteria.
• free staff transport

Does this sound like you

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.
• Wants to deliver positive change to the customer and communities that we serve.
• Recognises that we can achieve more through teamwork.

If this sounds like you then we definitely want to hear from you!

A little more about us

We were established in 1996 to bring natural gas to the Greater Belfast area of Northern Ireland, where there was previously no natural gas distribution network. Since 1996 local, national and international partnerships have delivered an investment of over £500 million into the Northern Ireland economy and the wider natural gas industry now provides employment to over 2,500 people. We continue to invest in infrastructure that currently has in excess of 259,000 domestic and business customers connected, and continues to grow at around 8,000 new customers each year.

Skills

Skills:
Training & Development Diary Management

Benefits

Benefits:
Group Life Assurance Pension Fund Paid Holidays